Customer Engagement Officer-Security

Customer Engagement Officer-Security

It is an exciting time for ODS Security Solutions as we embark on a Journey to Excellence . We strive to be the employer of choice in our industry by creating a work environment that rewards recognizes and compensates our employees for outstanding performance and a commitment to customer service. It is our goal to hire and develop people who live by the same core values as we do. ODS Security Solutions-Core Values Serve and Inspire Excellence in reputation-being a part of something special Embrace Diversity Act with Integrity and Humility Encourage Innovation adapt to change and be willing to take risk Sharing goals efforts and a willingness to perform the duties of others Consistency and dependability in our people and our actions Celebrate successes large and small ODS is working with a national retailer in Roanoke VA. If you are experienced working in the customer service environment (hospitality retail etc.) where Customer Engagement was essential- this is the job for you. ODS is searching for someone with working experience in customer service & associated training. You will be out front with customers and employees to provide a visible security presence while creating a pleasant experience for customers. We are hiring for a Customer Engagement Officer.Basic Job Responsibilities Proactively patrol the property as instructed. Provide a highly visible security presence to help deter criminal activity and violation of the client s Code of Conduct and act promptly to address unacceptable behavior. Seek opportunities to interact with customers and be friendly helpful and attentive to enhance their experience at the property. While on patrol be alert and identify potential safety hazards mitigate found hazards and notify the client of conditions of concern. Monitor customer and associates behavior and stay in touch with store associates store management and District Loss Prevention Manager as appropriate. Engage with associates on theft and safety concerns. Assist customers as appropriate. Officer is not to apprehend any shoplifting suspects or detain them in any way. Attend store meetings. Record Activities in the Daily Log Report (DLR) (customer assistance accident avoidance safety violations lost and found compactor doors alarms EAS lane hawk larceny attempted product recovery deterred theft). Job Requirements Must be at least 18 years of age or older as required by applicable law or contractual requirements. Ability to communicate effectively both orally and in writing for the purpose of public interaction and report writing. Neat and professional appearance. Has a friendly and professional demeanor and provides quality customer service. Must be able to pass any state required training or other qualifications for licensing. Good working knowledge of security operations safety practices in a business environment and enforcement of procedures. Must be able to provide upon conditional job offer a DD214 discharge document with discharge status indicated if prior military. Other requirements Applicant must have appropriate level of physical well-being that will allow them to perform the following activities stand and or walk for 6-8 hours at a time lift and carry items ranging from 25-50 pounds. The applicant must also be able to cope with mental and emotional stress that could occur from job related duties. Additional Benefits Health Dental Life Paid Vacation Holiday Pay 401(K) Plan Pay Work Incentives Flexible Hours ODS S success is based upon our employees and the skills they bring. Make a difference Be treated with respect Earn vacation pay as a part-timer To apply visit www.ods-security.com EOE DCJS 11-3591