Job descriptionDiagnostic Report Tracking Specialists (RTS) supporting the Veterans Evaluation Services (VES) administered by Maximus make an impact everyday by following up on diagnostic results for VHA VBA cases daily following up on results requested by QA or the managers and investigating No Shows for diagnostic appointments. To prepare you for this role the VES provides paid comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism. As a federal contractor Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements all employees will eventually need to be fully vaccinated as a condition of employment and new hires employees will be required to provide proof of vaccination. This position is temporarily remote due to Covid-19 however you must be able and willing to work on site in our Houston TX location when needs arise.Additional Duties and ResponsibilitiesPull reports from Facility portal and send to uploader Respond to voicemails and emails within 24 hours RequirementsHigh School diploma or GED equivalent required some college preferred Knowledge of medical terminology Advanced multi-tasking skills High levels of organization time management job prioritization multi-tasking and interpersonal skills necessary to provide effective work atmosphere and to develop as well as to maintain a productive working relationship with staff members veterans physicians and VA Effective and concise communication skills necessary to provide information in a courteous and comprehensive fashion (oral and written) with the goal of positive resolution(s) Proficient working knowledge of Microsoft Word Excel Outlook and Power Point Home Office RequirementsInternet speed of 20mbps or higher required (you can test this by going to www.speedtest.net) Hardwired internet (ethernet) connection Private work area and adequate power source
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