Virtual Customer Service Representative

IntroductionAre you passionate about the patient experience At HCA Healthcare we are committed to caring for patients with purpose and integrity. We care like family Jump-start your career as a(an) Customer Service Support Representative today with Work from Home.BenefitsWe are committed to providing our employees with the support they need. At Work from Home we offer eligible colleagues an attractive benefit package that includes medical wellbeing dental and vision benefits along with some unique benefits including Medical Dental Vision Life Insurance and Flexible Spending Paid Time Off (PTO) and Personal Leave 401K (100% annual match - 3% to 9% of pay based on years of service) Academic Assistance and Reimbursements for Tuition and Student Loans Employee Discounts including Tickets Retail Mental Health Apps Education Apps Identity Theft Protection etc. Home Auto and Pet Insurance Employee Stock Purchase Program (ESPP) Short Term & Long Term Disability coverage Adoption Assistance Legal Benefits and lots more Learn more about Employee BenefitsCome join our team as a(an) Customer Service Support Representative. We care for our community Just last year HCA Healthcare and our colleagues donated 13.8 million dollars to charitable organizations. Apply Today Job Summary and Qualifications As a National Contact Center Management (NCCM) Patient Care Liaison you will be responsible for providing and contributing to the company s mission vision and values by receiving inbound outbound and electronic requests to assist in scheduling patient appointments and services.What you will do in this role You will speak with customers patients and stakeholders You will perform all components of call processing for inbound and outbound contacts while documenting those calls in the system You will ensure performance and quality standards are met You will receive constructive feedback and coaching You will demonstrate the ability to be kind compassionate considerate approachable friendly and open minded You will provide superior customer service to internal and external customers and patients You will support the vision and strategy of the contact center while positively promoting the services offered and elevating issues to contact center leadership Qualifications you will need Entry level knowledge required which can be generally obtained through completion of a High School Diploma or GED One year of customer service experience required One year of experience using an internet-based software program If you are looking for an opportunity that provides satisfaction and personal growth we encourage you to apply for our Customer Service Support Representative opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.



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