Live Fully at Marriott International 1 Leader in HospitalityAt Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place.The San Jose Marriott located at 301 S Market St San Jose CA 95113 is currently hiring a Senior Food and Beverage Operations Manager.Responsibilities include Supervises daily Food and Beverage (F& B) shift operation and ensures compliance with all F& B policies standards and procedures. Manages day-to-day operations monitors quality and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget and verifies that standards and legal obligations are followed.CANDIDATE PROFILE Education and Experience High school diploma or GED 5 years experience in the food and beverage culinary or related professional area.OR 2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major 3 years experience in the food and beverage culinary or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations Assists in the ordering of F& B supplies cleaning supplies and uniforms. Supervises daily Food and Beverage (F& B) shift operation and ensures compliance with all F& B policies standards and procedures. Supports and supervises an effective monthly self inspection program. Operates all department equipment as necessary and reports malfunction. Supervises staffing levels to verify that guest service operational needs and financial objective are met. Encourages and builds mutual trust respect and cooperation among team members. Understands employee positions well enough to perform duties in employees absence. Develops specific goals and plans to prioritize organize and accomplish your work. Monitors and maintains the productivity level of employees. Verifies that all team members supervisors understand the brand specific philosophy. Maintains the operating budget and verifies that standards and legal obligations are followed. Assists supervisors in understanding team members ever changing needs and expectations and how to exceed them. Celebrates and fosters decisions that result in successes as well as failures. Communicates areas that need attention to staff and follows up to ensure understanding. Coordinates cleaning program in all F& B areas (e.g. General clean) identifying trends and making recommendation for improvements. Establishes and maintains open collaborative relationships with employees. Creates and nurtures a property environment that emphasizes motivation empowerment teamwork and passion for providing service. Follows property specific second effort and recovery plan. Stays readily available approachable for all team members. Demonstrates knowledge of the brand specific service culture. Providing Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations verifies that thquality standards and meeting the expectations of the customers on a daily basis. Takes proactive approaches when dealing with guest concerns. Sets a positive example for guest relations. Stays readily available approachable for all guests. Reviews comment cards and guest satisfaction result with employees. Responds in a timely manner to customer service department request. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates including setting performance standards and monitoring performance. Administers the performance appraisal process for direct report managers. Conducts hourly employee performance appraisals according to Standard Operating Procedures. Communicates performance expectations in accordance with job descriptions for each position. Verifies thatemployees are treated fairly and equitably. Strives to improve employee retention. Identifies the developmental needs of others and coaching mentoring or otherwise helping others to improve their knowledge or skills. Verifies that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. Manages beverage purchasing and control procedures and ensures staff is trained accordingly. Observes service behaviors of employees and provides feedback to individuals and or managers. Additional Responsibilities Provides information to supervisors and co-workers by telephone in written form e-mail or in person. Provides guidance and direction to subordinates including setting performance standards and monitoring performance. Analyzes information and evaluates results to choose the best solution and solve problems. Performs hourly job function if necessary. Extends professionalism and courtesy to team members at all times. Comprehends budgets operating statements and payroll progress report. Performs other duties as assigned to meet business needs. Apply now at s jobs.marriott.com marriott jobs 22100006 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others.Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit www.marriott.com careers to learn more about our workplace culture and career opportunities.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.
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