Senior Catering Sales Executive - JW Marriott San Antonio Hill C

Senior Catering Sales Executive - JW Marriott San Antonio Hill C

Live Fully at Marriott International 1 Leader in HospitalityAt Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place.The JW Marriott San Antonio Hill Country Resort & Spa located at 23808 Resort Pkwy San Antonio TX 78261 is currently hiring a Senior Catering Sales Executive.Responsibilities include Handles more complex social and local corporate catering opportunities that are above sales office parameters (e.g. 150 covers). Provides day to day supervision to catering sales associates that are on-property. Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. CANDIDATE PROFILEEducation and ExperienceRequired High school diploma or GED 2 years experience in the sales and marketing guest services front desk or related professional.OR 2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major no work experience required.Preferred 2 years of catering sales experience. CORE WORK ACTIVITIESManaging Sales Activities Manages the sales efforts for the property including local corporate and social catering. Responds to incoming catering opportunities for the property. Identifies qualifies and solicits new catering business to achieve personal and property revenue goals. Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive. Understands the overall market - competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Works with the management team to create and implement a catering sales plan addressing revenue customers and market. Designs develops and sells creative catered events. Maximizes revenue by up-selling packages and creative food and beverage. Develops and manages catering sales revenue and operation budgets and provides forecasting reports. Develops menus that drive sales. Assists with selling implementation and follow-through of catering promotions. Executes and supports Marriott s Customer Service Standards and hotel s Brand Standards. Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence). Participates in and practices daily service basics of the brand (e.g. Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics Renaissance Hotels and Resorts (RHR) Savvy Service Basics Courtyard SpringHill Suites Fairfield Inn Basics of the Day Residence Inn Daily Huddle or TownePlace Suites Morning Meeting). Establishes that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and or other appropriate stakeholders. Maintains successful performance by increasing revenues controlling expenses and providing a return on investment for the owner and Marriott International. Handles more complex social and local corporate catering opportunities that are above sales office parameters (e.g. 150 covers). Provides day to day supervision to catering sales associates that are on-property. Contracts and closes local catering and social business and confirms that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. Performs other duties as assigned to meet business needs.Building Successful Relationships Works collaboratively with off-property sales channels (e.g. Sales Office Area Sales Enterprise Sales Team (EST)) to establish coordinated sales efforts that are complementary and not duplicative. Interacts effectively with sales kitchen vendors competitors local community catering associations and other hotel departments in order to monitor guest satisfaction. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to Marriott. Gains understanding of the property s primary target customer and service expectations serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program event. Develops a close working relationship with operations to execute strategies at the property level. Apply now at s jobs.marriott.com marriott jobs 22157308 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others.Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit www.marriott.com careers to learn more about our workplace culture and career opportunities.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law. Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.Marriott Hotels Marriott International s flagship brand with more than 500 global locations is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels you will help keep this promise by delivering premium choices sophisticated style and well-crafted details. With your skills and imagination together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you re happy our guests will be happy. It s as simple as that. Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That s The JW Treatment .