Director of Reservation Sales - St. Regis - (23166837)

Director of Reservation Sales - St. Regis - (23166837)

At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place.The St. Regis Aspen Resort located at 315 E Dean St Aspen Colorado 81611 is currently hiring a Director of Reservation Sales.Responsibilities include Responsible for managing and organizing the reservations department and responsible for implementing the reservation sales strategy and achieving segment revenue goals property revenue goals and guest and employee satisfaction. Leads and manages all day-to-day activities related to the reservation sales function with a focus on building long-term value-based customer relationships that enable achievement of reservations sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports. Focuses on continuous improvements through the reduction of defects increasing guest satisfaction and maximizing profitability. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major 4 years experience in the sales and marketing or related professional area.OR 4-year bachelor s degree in Business Administration Marketing Hotel and Restaurant Management or related major 2 years experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Developing & Executing Sales Strategies Works with sales leaders to ensure understanding of sales strategy and effective implementation of this strategy for reservations sales. Develops implements and sustains aggressive solicitation program focused on increasing business. Works with management team to create and implement a sales plan addressing revenue customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions both internal and external. Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential (e.g. sets example with personal booking goals). Recommends booking goals for reservations sales team members. Managing Reservations Sales Activities Monitors all day to day activities of direct reports. Participates in sales calls with members of reservations sales team to acquire new business and or close on business. Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence). Ensures that the communications switchboard is attended to at all times and that sufficient staffing is present to meet the needs of daily business demands. Ensures that telephone walkie-talkie and hand phone equipment is properly managed and maintained. Maintains room inventory availability and all financial aspect of room inventory. Analyzing & Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals. Assists Revenue Management with completing accurate six period projections implementing rate restrictions controlling of bookings and critiquing of trends. Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service Displays leadership in guest hospitality exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals and or managers. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Ensures that a customer recognition program is in effect throughout Reservations Sales. Executes and supports customer service standards and property s brand standards. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the company. Gains understanding of the property s primary target customer and service expectations serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program event. Building Successful Relationships Develops and manages relationships with key stakeholders both internal and external. Works collaboratively with off-property sales channels (e.g. Market Sales GSO) to ensure the property needs are being achieved and the sales efforts are complementary not duplicative. Works with Human Resources Engineering and Loss Prevention to ensure compliance with local state and federal regulations and or union requirements. Attends customer events trade shows and sales missions to maintain build or develop key relationships with GSO Managers and customers. Managing and Conducting Human Resource Activities Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. Develops implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Utilizes all available on the job training tools for employees. The salary range for this position is 73 000.00 to 109 000.00 annually. This position offers health care benefits flexible spending accounts 401(k) plan accrued paid time off (including sick leave where applicable) life insurance disability coverage other life and work wellness benefits and may include incentive compensation. Benefits and incentive compensation may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions. Apply now at s jobs.marriott.com marriott jobs 23166837 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others.Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit www.marriott.com careers to learn more about our workplace culture and career opportunities.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal state and local law.