Housekeeping Supervisor - Hampton Inn and Suites RochesterVictor

Housekeeping Supervisor - Hampton Inn and Suites RochesterVictor

Job overviewThe Housekeeping Supervisor is responsible for efficient operations of the entire housekeeping department this includes supervising the entire housekeeping staff and providing coaching counseling and training. What you will be doingAssess inventory of stock rooms carts and designated inventories. Inspect rooms for cleanliness to pass Quality Assurance Inspections as well as WHL Outstanding Physical Product Audit. Establish scheduling and planning daily work assignments in accordance with budget guidelines. Conduct regular inspections of guest s room and provide feedback and additional training to staff. Manage guests housekeeping concerns. Coordinate with the Front Office to ensure hotel is achieving high levels of guest satisfaction. Responsible for the overseeing of the entire staffing process for all positions in the department including training and ensuring policies and procedures are followed at all times. Interact with all employees in the Housekeeping & Laundry Department and evaluate train coach counsel and provide leadership support. Ensure housekeeping staff have the proper tools to do their jobs and that training has been provided to ensure that they used properly and are in proper working order. Demonstrate effective leadership. Respond to special guest request in a timely friendly and efficient manner. Perform Room Attendant Houseman duties as needed or as assigned. Communicate and coordinate with Engineering & General Manager to ensure efficient maintenance and repair of items related to guest rooms and public areas as needed. Assists others as needed and special projects as necessary. Ensure rooms are in excellent condition at all times and that they are clearly inspected thoroughly prior to Property Operational Audit and also for any brand quality assurance audit if applicable. Other duties as assigned. RequirementsHigh school education or equivalent A minimum of two years of previous experience in a housekeeping supervisory role. Must possess a thorough knowledge of the hospitality industry and guest satisfaction Must be able to speak read write and understand the primary language(s) used in the workplace. Ability to supervise large staff and accomplish goals on a timely basis. Thorough knowledge of federal state and local laws governing equal employment opportunity and civil rights occupational safety and health wage and hour issues and labor relations including but not limited to the following statutes and their state and local analogues (where applicable) Title VII ADEA Equal Pay Act Pregnancy Discrimination Act FLSA ADA OSHA FMLA and NLRA. Must have a positive attitude at all times. Widewaters Hotels Mission and ValuesWidewaters Hotels Mission is an innovative hospitality management leader built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners creating the ultimate guest experience and providing rewarding opportunities for our associates.Our values guide the way we work with and for our guests owners & associates. Through Passion Energy Attitude Effort & Work Ethic we have created a vibrant company culture and a compass for our actions.EEOCWe appreciate your interest in Widewaters Hotels LLC. Widewaters Hotels LLC offers equal opportunities to all persons without regard to race color religion age sex disability national origin ancestry citizenship military or veteran status marital status sexual orientation domestic violence victim status predisposing genetic characteristics or genetic information or any other status protected by law.