Manager Residential ServicesStart Your Journey With Us At more than 80 award-winning properties worldwide The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them. As the premier worldwide provider of luxury experiences we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. The Ritz-Carlton Club Vail located at 728 West Lionshead Circle Vail CO 81657 currently has the following opportunity Manager Residential Services (18000CVL) Functions as the strategic business leader for residential service activities required between the homeowners and the management company. Manages luxury condominium facilities with attention to and support of the 4 Pillars of Operational Excellence. Monitors the development and implementation of residential brand strategies and supports the leadership team in flawless execution. Assists in developing and implementing property-wide initiatives that deliver products and services that create owner engagement while remaining in-line with the condominium documents. Acts as the liaison between the management company and the homeowners and fosters positive relationships between all parties. CANDIDATE PROFILE Education and Experience Bachelor s degree from an accredited university in Hotel Management Hospitality Business Administration or related major 2 years experience in residential hospitality or related professional area preferred. CORE WORK ACTIVITIES Maintaining Residences Operations Maintains knowledge of owners name number family members residence numbers and floor plans and hours of operation. Maintains knowledge of all marketing packages and promotions used by the sales team (if the property is still in sales). Maintains knowledge of the Hotel Reservation Services Responsible for assisting in the day to day operations for Residences including vendor activity on-site and office administration. Conduct daily line-ups Participate in monthly departmental meetings to review and assist in the implementation of action plans to improve employee and owner satisfaction. Provide employee recognition on an ongoing basis including an annual staff event. Maintain complete knowledge and comply with all residences policies and procedures and protects the privacy of the owners. Maintain knowledge of homeowner Rules & Regulations. Communicate with the General Manager or the Director of Residences regularly regarding issues and information relating to residents. Provide feedback to the General Manager of Director of Residences for local standard operating procedures and assist with departmental compliance. Create an environment of open communication for Ladies Gentlemen and Owners. Monitor logbooks and service requests to verify timely completion of tasks. Monitor unit admittance procedures and verifies correct key inventory Creates and maintains filing system work orders reports home care records invoices correspondence owner forms and proof of insurance. Office Communication should be replied to and filed in a timely fashion Communication via newsletters email and faxes may be required on behalf of the association. The General Manager or Director of Residences will monitor the communication the Residential Services Manager will execute. Maintains accurate homeowner s roster and follow up with services deficiencies Knowledge of the computer systems including Mystique Buildinglink scheduling software and key control software. Communicates with homeowners management and employees. Manages owner expectations while remaining calm and courteous Works flexible hours including weekends holidays and evenings if necessary. Managing and Conducting Residences Activities Responsible for assisting in the planning and execution of services and lifestyle activities involving homeowners and the hotel when applicable. Responsible for supporting the leadership team in fostering and maintaining good relationships with the homeowners and their representatives by providing services and amenities aligned with Ritz-Carlton Brand and quality standards. Actively participate in activities and communication that support full participation in the Owner Engagement Survey. Document all resident requests complaints or problems immediately implement them in to Buildinglink and notify the designated departments. Serves as a liaison between homeowners and various departments and builder developer Provide homeowners with at least 3 options for vendors or Ritz-Carlton services that can aid in home or unit maintenance. Will report any issues that pertain to vendors or service providers and will assist in resolving the issue. Communicate a la carte services provided by Hotel and will communicate requests in a timely manner. Submit maintenance and housekeeping requests to the appropriate department and follow up accordingly. Collect resident owner s preferences track and record additional preferences and put them in Mystique. Report any common area items that are not in line with Ritz-Carlton Brand Standards Create an environment that fosters WOW stories and Lionshare Best Practices Familiar with Business Priority Matrix Participation in the creation of WIG s Lead Measures and the WIG Boards. Participate in weekly calls. Familiar with the balanced scorecards in Employee Owner Engagement Plan regular social gatherings for owners and assist in the creation of newsletters and other methods for communicating events. Assists in the properties cleanliness and is responsible for their part in protecting the physical asset through visual inspections and self-audits. We invite you to learn more about this position and apply at s marriott.taleo.net careersection 2 jobdetail.ftl job 18000CVL Connect with us on social media to keep up to date on The Ritz-Carlton news learn more about our culture and engage with the Careers team on Facebook.Marriott Careers on FacebookThe Ritz Carlton on LinkedInJoin The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality. The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.
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