Shula s Steakhouse Restaurant General Manager - Walt Disney Worl

Shula s Steakhouse Restaurant General Manager - Walt Disney Worl

Here s To Your Journey with Sheraton At Sheraton we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do and we give it all we ve got on property and off. When guests stay with us it s not just a room with a bed that they re buying. It s an experience. We re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you we encourage you to explore careers with Sheraton. The Walt Disney World Dolphin located at 1500 Epcot Resort Boulevard Lake Buena Vista FL 32830 is currently hiring a Shula s Steakhouse Restaurant General Manager - Walt Disney World Swan and Dolphin. Responsibilities include Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED 4 years experience in the food and beverage culinary or related professional area. OR 2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the food and beverage culinary or related professional area. CORE WORK ACTIVITIES Taking an Entrepreneurial Approach to Driving the Restaurant Business Understands financial opportunities by surveying restaurant demand. Partners with key individuals in the local community to assess opportunities. Identifies and analyzes competitors. Controls purchases and inventory by negotiating prices and contracts developing preferred supplier lists reviewing and evaluating usage reports and taking corrective action. Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues. Leading Significant Marketing Public Relations Media Activities Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager Manager or Director of Operations and Hotel Brand Marketing teams including Destination Restaurant Chef if applicable. Supports on-site off-site public relations opportunities to promote the restaurant. Creates and executes against the restaurant-related social media posts and public event communications monitors social media activity responds to comments analyzes posts trends and corrects deficiencies. Serves as the primary point of contact for restaurant events. Participates in local networking activities which are often off-property in support of the restaurant. Managing Day-to-Day Restaurant Operations Supervises and manages employees. Understands employee positions well enough to perform duties in employees absence. Maintains service and sanitation standards in restaurant bar lounge and room service areas. Conducts daily taste panels to educate drive sales and create sales goals. Monitors appropriateness of ambiance atmosphere (e.g. lighting music table-top etc.) restaurant concept positioning time of day etc. Monitors compliance with all applicable laws and regulations. Monitors adherence to liquor control policies and procedures. Fostering an Environment that Creates Exciting and Memorable Guest Experiences Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed. Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Managing and Conducting Human Resource and Talent Management Activities Actively participates in the hiring process to identify the right talent to support the outlet s concept. Provides guidance and direction to subordinates including setting performance standards and monitoring performance. Identifies the educational needs of others develops formal educational or training programs or classes and teaches or instructs others. Facilitates the fair and equal treatment of employees. Strives to improve employee retention. Monitors employee attendance of on-going training to understand guest expectations. Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Encourages recognition of employees across areas of responsibility. Establishes and maintains open collaborative relationships with employees and encouragesemployees do the same within the team. Additional Responsibilities Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry attending educational workshops reviewing professional publications establishing personal networks and or benchmarking state-of-the-art practices. To apply now go to s jobs.marriott.com marriott jobs 18000PYK %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. FacebookTwitterLinkedInInstagram(at)lifeatmar riott on Snapchat. So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.