Customer Service Representative

Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE (CSR) STORE ASSOCIATE This position is a non-exempt (hourly) employee who reports to the Store Manager It is the Company s intention to provide enough information to all applicants and employees regarding the actual job duties (both physical and mental) of each position so individuals can decide if they are qualified to adequately perform such tasks. Due to the vast number of tasks that may be assigned to each position the following list is the Company s attempt to summarize the kinds of duties it has identified as essential for those holding this position. MINIMUM REQUIREMENTS Ability to communicate (orally and in writing) in English Capable of being at work as scheduled to relieve prior shift employees Experience in retail sales preferred Legally eligible to work in the United States Reliable transportation to and from the store WILLINGNESS TO Ask customers if they are interested in purchasing additional items (suggestive plus selling) Be professional friendly and helpful to customers vendors and co-workers Follow Company policies as well as State and Federal laws Work alone and with others Work with minimum direction and follow instructions given by supervisor(s) PHYSICAL ABILITY - THE EMPLOYEE MUST HAVE THE ABILITY TO Be exposed to cold or hot temperature extremes in the walk-in cooler freezer and or outdoors Bend at waist with some twisting during the workday Clean interior exterior areas (trash disposal bathrooms spills etc.) Grasp reach and manipulate objects with hands continuously throughout the day. (This requires eye-hand coordination and may occasionally require climbing a ladder to store retrieve materials or place remove signs) Occasionally lift and or carry up to 50 pounds from ground to waist (to replenish fountain syrups ice etc.) Routinely lift and or carry up to 30 pounds from ground to overhead (stocking maintaining inventory levels on the shelves in the cooler and freezer etc.) Push pull with arms up to a force of 20 pounds (utilizing a hand-truck sweep and mop the floors etc.) Stand stoop and or walk for an entire shift MENTAL CAPABILITIES Accurately complete daily paperwork Properly ring up all sales on a cash register accurately count back change handle money checks and other types of payment received for products sold OPERATION OF EQUIPMENT Efficiently perform multi-function operations of all store equipment (fuel pumps measure fuel tank levels etc.) Maintain property and equipment to ensure customers have a safe shopping experience SAFETY Follow Company Loss Prevention and Safety Procedures such as the 5 minute incident notification rule and wearing suitable clothing for safety purposes etc.