Primary responsibilities include but are not limited to handling calls e-mail fax or written inquiries from customers reps field personnel and consumers regarding price delivery order placement order status product information expedite action and required changes. Edits and processes orders received from customers reps and field personnel and makes any necessary changes to facilitate shipments. Takes corrective action and processes replacement orders when necessary. Additional Responsibilities 1. Researches and resolves order discrepancies. 2. Provide quality service to establish a long-term customer relation 3. Accurately respond to questions and assist customers with product features 4. Maintaining a professional appearance behavior and conduct 5. Effectively work with peers in a team focused environment 6. Confirmation follow-up on orders with sales reps and customers. 7. Expedites order processing with various departments to meet customer s commitment date. 8. Maintains current files on product literature pricing deals and promotions to ensure correct prices and item numbers are applied on orders. 9. Works with freight carriers regarding customer shipments refused damaged or lost merchandise. 10. Reviews daily order status reports and takes appropriate action. 11. Closes and invoices customer orders and coordinates needed documents for shipment. 12. Assists the credit department in resolving disputes on invoices. 13. Other duties as required this list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position Desired Qualifications 1. Must be proactive resourceful and a problem-solver all the while maintaining a professional and courteous demeanor at all times 2. Must be detail-oriented able to work in a fast-paced setting and have excellent organizational and communication skills. 3. High school diploma or general education degree (GED) six-month related customer service experience and or training preferred. 4. Excellent listening verbal and written communication skills a must. 5. Ability to work as part of a team 6. Strong organizational time management problem solving and multitasking skills 7. Bilingual English Spanish communication skills a plus. 8. Two years minimum experience in international customer service 9. Typing speed of 45wpm and above highly preferred. Must be proficient in Word Excel and Outlook. Please submit both salary history and resume. FOR CONSIDERATION SALARY HISTORY MUST BE INCLUDED
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