Assistant Food and Beverage Operations Manager - Springfield Mar

Assistant Food and Beverage Operations Manager - Springfield Mar

Assistant Food and Beverage Operations Manager It s a powerful feeling to belong. It s inspiring people to do more than they thought they could. It s leading the way by rolling up your sleeves to accomplish a common goal. It s taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you join us. The Springfield Marriott located at 1500 Main St. Springfield MA 01115 is currently hiring a Assistant Food and Beverage Operations Manager. Responsibilities include Assists with supervising food and beverage culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed. CANDIDATE PROFILE Education and Experience High school diploma or GED 3 years experience in the food and beverage culinary or related professional area. OR 2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major 1 year experience in the food and beverage culinary or related professional area. CORE WORK ACTIVITIES Assisting in Managing Day-to-Day Operations Assists in the ordering of F& B supplies cleaning supplies and uniforms. Supervises daily F& B shift operation and ensures compliance with all F& B policies standards and procedures. Supports and supervises an effective monthly self inspection program. Operates all department equipment as necessary and reports malfunction. Supervises staffing levels to ensure that guest service operational needs and financial objective are met. Encourages and builds mutual trust respect and cooperation among team members. Develops specific goals and plans to prioritize organize and accomplish your work. Celebrates and fosters decisions that result in successes as well as failures. Communicates areas that need attention to staff and follows up to ensure understanding. Coordinates cleaning program in all F& B areas (including General clean) identifying trends and making recommendation for improvements. Follows property specific second effort and recovery plan. Stays readily available approachable for all team members. Demonstrates knowledge of the brand specific service culture. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations ensuring the quality standards and meeting the expectations of the customers on a daily basis. Takes proactive approaches when dealing with guest concerns. Sets a positive example for guest relations. Stays readily available approachable for all guests. Reviews comment cards and guest satisfaction results with employees. Responds in a timely manner to customer service department request. Additional Responsibilities Provides information to supervisors and co-workers by telephone in written form e-mail or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Performs hourly job function if necessary. Extends professionalism and courtesy to team members at all times. Comprehends budgets operating statements and payroll progress report. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws. To submit your application for this job please go to s marriott.taleo.net careersection 2 jobsearch.ftl lang en Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines DiversityInc Great Places to Work Institute and the CRF institute among others. Visit our newsroom to learn more news.marriott.com Connect and network online with us www.facebook.com marriottjobsandcareerswww.twitter.com marriottcareerswww.linkedin.com company marriott-internationalwww.weibo.com marriottcareers Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.