Responsibilities Provide Tier-1 surveillance and break fix maintenance support for Verizon s Global Voice Traffic Network. This position involves shift work in a 24 X 7 group environment. Candidate must be flexible on work schedule including willing to work weekends shift work and holidays as required. Proactive network monitoring of TDM and VoIP call completion rates via Verizon Network Management systems. Following established procedures and policies when responding to network alarms and events. Perform trouble triage to include fault isolation cooperative testing and or engaging next Tier technical support as required. Trouble ticket management flash notification management escalation management. Candidate must be able...read moreApply NowCompany
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