Broadband Specialist I

Broadband Specialist I

You ll find all sorts of advantages to joining the Mediacom family. If you enjoy technology and serving your community you ll love Mediacom. Along with that rewarding feeling you ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs.GENERAL RESPONSIBILITIES As a Broadband Specialist I (Field Technician) you will be primarily focused on new installations of our cable television and broadband services. You ll drive a company van go into customer homes and represent Mediacom every day to our customers. You ll also learn and perform a variety of duties including installation changes of service additional outlet installation disconnection of service payment collection and any special requests customers may have regarding installation.BENEFITS You ll get formal training company vehicle company uniforms tools netbook cell phone health dental vision generous discounts on services education reimbursement 401(k) with company match pay increases through self-guided study and more Note If this isn t the job for you maybe you know someone who d love it Send them this job link SPECIFIC RESPONSIBILITIES Makes customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings including pre-wired units. Performs new connects reconnects requested and non-pay disconnects adds outlets installs and or removes converters performs upgrades and downgrades of service. Analyzes picture quality and judges acceptability of picture delivered following installation of cable service. Works with connectors fasteners and wire and uses hand tools. Uses customary CATV hand and power tools in performance of job duties. Completes appropriate paperwork functions as prescribed by system management. Reads signal levels through use of field strength meter adds and subtracts levels in installation problems installs connectors on different types of drop cable maintains proper clearances installs tap-off devices. Climb poles with proper equipment (safety belt safety strap and climbers) ladders or other structures as needed. Lifts and carries loads up to 75lbs (including line ladder) Works within limited confines such as crawl spaces. Properly uses stores and maintains a VOM or DMM to check for open or short on line as well as AC and DC voltages. Reads general drop system layouts from blueprints. Inform customers of FCC Rules and Company policies as they pertain to customers. Drives Company vehicles in performance of job duties uses bucket truck. Proper vehicle upkeep and maintenance. Generate additional company revenue through effective sales techniques and by offering information about product options sales campaigns and promotions. Performs other duties such as clean-up and salvage of wrecked out materials provides general assistance to other employees as directed.EXPERIENCE SKILLS Entry level 0 to 18 months experience. High school diploma or GED required trade school training preferred. Valid driver s license satisfactory driving record required. General level of mechanical and consumer devices knowledge. Ability to interact and communicate with customers and co-workers. Ability to work in high or tight spaces. Ability to work in all weather conditions and at various heights. Ability to work flexible work hours including evenings weekends holidays and overtime as required.PHYSICAL REQUIREMENTS Strenuous Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials or heavy hand tools.Job 12289 12464EOE m f d v