Manager-Rooms Ops Americas (OSR) - Marriott International HQ (18

Manager-Rooms Ops Americas (OSR) - Marriott International HQ (18

Here s To Your Journey with The St. Regis brand first established luxury hospitality more than 110 years ago with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York s Fifth Avenue St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today with more than 40 of the best addresses around the world St. Regis is a place where trends are born boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis. The Marriott International HQ located at 10400 Fernwood Road Bethesda MD 20817 is currently hiring a Manager-Rooms Ops Americas (OSR). Responsibilities include Members of the Operations Support Resources team will be deployed to temporary assignments of varying durations (based on specific hotel needs) as directed by CLS Leadership. This job is designed to fill the gaps in the operations of our hotels as identified by leadership. This job will require members of the team to travel extensively however relocation is not expected. The time in position requirement will follow the standard company policies. Performance will be evaluated after each assignment via an appraisal from the General Manager Department Head of the hotel where the assignment occurred. Operations Support Resources associates are expected to demonstrate professional demeanor and behavior at all times as the associate represents the Continent Lodging Services organization of the Americas. Hotel operations management generalist position that manages Front Desk (including Bell Door Staff Switchboard AYS DTS Valet Parking Garage and Concierge Guest Services as applicable) and Rooms (including Front Office Engineering Maintenance Housekeeping Recreation and Laundry as applicable) operations. Understands brand standards and operations requirements for performance in each of the discipline areas. Coordinates labor scheduling and leads shifts across each discipline area depending on property need. Directs and works with associates to carry out guest arrival and departure procedures. Accountable for supporting compliance with brand standards and legal obligations. Leads shift teams to provide consistent high quality service. Coordinates and leads daily stand-up meetings. Communicates performance expectations and trains staff in processes. Strives to continually improve guest and associate satisfaction and maximize financial performance. CORE WORK ACTIVITIES Managing Rooms Operations Functions associated with Front Desk Housekeeping and Guest Services Leads daily Front Desk Housekeeping and Guest Services shift operations and ensures compliance with all policies standards and procedures. Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity. Creates and nurtures a hotel environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service. Leads by example demonstrating appropriate behaviors self-confidence energy and enthusiasm. Manages day-to-day operations ensuring the quality standards and meeting the expectations of the customers on a daily basis. Understands associate positions well enough to perform duties in associates absence. Encourages and builds mutual trust respect and cooperation among team members. Ensures knowledge and understanding of OSHA regulations are up to date. Executing Against Department Performance and Budgetary Goals Understands the impact of department s operations on the overall hotel financial goals and objectives and manages to achieve or exceed goals. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Ensuring Exceptional Customer Service Understands the functions of the Recreation Laundry Housekeeping Bell Staff AYS Front Desk and Concierge Guest Services operations. Ensures that all Front Desk Housekeeping and Guest Services areas have an atmosphere that is conducive to the overall guest experience. Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed. Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations. Managing Projects and Policies Ensures compliance with all Front Desk Housekeeping and Guest Services policies standards and procedures. Ensures hotel policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Implements the customer recognition service program communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control hotel occupancy. Ensures hotel policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Managing Profitability Oversees the financial aspects of the department including purchasing and payment of invoices. CANDIDATE PROFILE Education and Experience High school diploma or GED 4 years experience in the guest services front desk housekeeping management operations or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the guest services front desk housekeeping management operations or related professional area. Technical Knowledge and Skills Demonstrated on the Job (preferred but not required upon entry) PMS 102 At the Helm Cleanliness Certification Class GuestWare Training Administrator Certifications Earned on the Job (preferred but not required upon entry) No certifications To apply now go to s jobs.marriott.com marriott jobs 18002X6W %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. FacebookTwitterLinkedInInstagram(at)lifeatmar riott on Snapchat. So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.