It s a powerful feeling to belong. It s inspiring people to do more than they thought they could. It s leading the way by rolling up your sleeves to accomplish a common goal. It s taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you join us. The Dallas Fort Worth Marriott Solana located at 5 Village Circle Westlake TX 76262 is currently hiring a Agent-Guest Services-Lead.Responsibilities include Organize and coordinate group check-in pre-registration procedures. Sell a room accommodation to guests without reservations. Anticipate sold-out situations identify how many rooms are over-committed obtain alternative accommodations for guests with reservations. Block rooms in the computer identify designated requirements. Perform duplicate reservation checks. Run and check daily report s contingency lists. Supply guests with directions and information. Answer record and process all guest requests questions or concerns follow up to ensure each has been met to guests satisfaction. Arrange transportation for guests visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash guests checks process all payment types vouchers paid-outs charges and provide change. Assist management in motivating and coaching employees serve as a departmental role model. Follow company policies and procedures report accidents injuries and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak using clear and profes sional language prepare review written documents accurately and completely answer telephones using appropriate etiquette. Develop and maintain positive working relationships support team to reach common goals. Ensure adherence to quality standards identify and recommend new ways to increase organizational efficiency productivity quality safety and or cost-savings. Stand sit or walk for an extended period of time. Enter and locate information using computers POS systems. Move lift carry push pull and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors. To submit your application for this job please go to s marriott.taleo.net careersection 2 jobdetail.ftl job 14000Z2E Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines DiversityInc Great Places to Work Institute and the CRF institute among others. Visit our newsroom to learn more news.marriott.comConnect and network online with us www.facebook.com marriottjobsandcareers www.twitter.com marriottcareers www.linkedin.com company marriott-international www.weibo.com marriottcareers Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.Application URL www.aplitrak.com adid cGF3YW4ua3VtYXIuc2FoLjU0MTA2LjY0OTZAbWFycmlvd HQuYXBsaXRyYWsuY29t
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