Assistant Front Office Manager

Assistant Front Office Manager

It s a powerful feeling to belong. It s that moment you feel truly and completely yourself. It s working with a team you call family. At Gaylord Hotels we know that when you feel at home you ll make our guests feel at home. And it s why so many of our STARS come for a job but stay for a career. If this sounds like the place for you join us. Gaylord Opryland Resort & Convention Center located at 2800 Opryland Drive Nashville TN 37214> is currently hiring a Assistant Front Office Manager Responsibilities include Manages the front desk operation including guest registration room assignment and check-out procedures. Monitors the daily performance of the front office staff. Supervises the group arrival registration check-out specifications and needs are executed. Represents property management in guest issue resolution and decisions related to front office. CANDIDATE PROFILE Education and Experience High school diploma GED or equivalent degree 2 years of progressive experience in a hotel Front Office operation. College degree in Hospitality or Business with 6 months hotel Front Office experience or a college internship in a hotel Front Office Experience in a 500 room hotel with a Diamond Rating of 4 or 5 preferred CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Monitors the daily performance of the front office staff. Manages cash banks. Monitors cash handling procedures. Monitors billing cashiering and bill adjustment procedures. Partners with operational departments to provide execution of special requests. Performs scheduled system checks and daily reporting functions. Maintains current knowledge of local area attractions and events. Ensuring Exceptional Customer Service Represents property management in guest issue resolution and decisions related to front office. Supervises the group arrival registration check-out specifications and needs are executed. Partners with operational departments to provide execution of special requests. Managing Projects and Policies Have Knowledge of and assist in all emergency procedures as required. Follow and enforce all Gaylord Hotel credit policies Supervises daily Front Desk shift operations and ensures compliance with all policies standards and procedures. Managing and Conducting Human Resources Activities Interviews selects and trains employees Appraises employee s productivity and efficiency for the purpose of recommending promotions or other changes in status Provides for the safety and security of the employees or the property Monitors employee attendance and records absences tardiness. Helps direct supervisors to achieve their own development goals. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. To submit your application for this job please go to s marriott.taleo.net careersection 2 jobsearch.ftl lang en To search all jobs or learn more about careers with Gaylord Hotels www.marriott.com careers Gaylord Hotels is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines DiversityInc Great Places to Work Institute and the CRF institute among others. Visit our newsroom to learn more news.marriott.com. Application URL www.aplitrak.com adid YWtzaGF0LmNoYW5kaGEuNTU2OTkuNjQ5NkBtYXJyaW90d C5hcGxpdHJhay5jb20