The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting .. or you may be asked to start sooner than the expected start date if you are able to do so URGENT Please read the job description below. If this interests you please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations first available date and a telephone contact number E-mail to ssingh(at)teamrecruiter.com Please mention the job title above in the subject line The recruiter s in charge of this role is Sunita AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link s www.stafftrak.net ApplyOnline teamrecruiter.web tt JD& jobId 010502 If you do not think you are a match for this opportunity but know someone who is feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. One of our well established banking client is looking for Bilingual Inbound Customer Service Representative (Overnight) Major Bank Duration 11 months contract with high possibility of extension. Location Markham ON This is a Bilingual role. Candidates must be fluent in English and French (read and speak). OVERNIGHT - Tuesdays - Saturdays - shifts between 10 00PM - 8 00AM Availability The successful candidate must commit to the following availability requirements - Available to work anytime between 10 00pm and 8 00am Tuesday to Saturday including statutory holidays. Training The first 10 weeks will be full time training Monday to Friday. Hours of training can be between 8 00am and 12 00am (midnight). Attendance to all training sessions is mandatory. Department Overview Easyline is a fast paced high volume dynamic environment. Recognizing that sales is essentially an extension to superior customer service Telephone Banking uses a compliance balanced scorecard approach between sales customer service and productivity. Job Description As an Easyline specialist you will be responsible for providing exceptional customer service to our incoming call centre clients. In addition you will contribute to our team by identify all sales opportunities to retain and grow our business through your ability to advise and offer our clients a full range of products and services to meet their needs via the telephone. (Products and services include investments new accounts visa products overdraft telephone web banking registrations and support bill payment registrations processing and general enquiries). As an Easyline specialist you will play a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled appropriately while working in a dynamic fast pace environment. Also in this role you must adhere to both professional practices and standards and the Bank processes and controls to achieve operational excellence. A requirement of the role is to meet monthly Sales Customer Service Productivity and Compliance targets. 100% responding to inbound customer calls. Responsible for servicing customers with their banking requirements. (i.e. applications for new accounts banking plans access cards money wires payment of bills) and making recommendations of additional products and services to add value to the client s portfolio. Job Requirements You are passionate about providing superior customer service and enjoy engaging in client-focused conversations while being challenged with meeting and exceeding your personal sales goals. You possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others. You are a self starter who will take the initiative to obtain solutions and are able to stay focused pay attention to detail and follow established operating procedures. You are comfortable working independently and within a team environment. You have the ability to multitask and embrace change. Call Centre and banking experience is an asset. Please note that this is the most up to date version of job description available at this time During Client Interview you will receive additional information variance may apply When you have some time please register in our database (5 minute process) to be considered for future openings the link is available on our website at www.teamrecruiter.com in the Candidate section. We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone email. You are encouraged to register with us in our database to be considered for future positions available. Have a great day. ......At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas IT Finance Admin Sales Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com. CAMSC and ACSESS certified ..All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing
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