The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting .. or you may be asked to start sooner than the expected start date if you are able to do so URGENT Please read the job description below. If this interests you please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations first available date and a telephone contact number E-mail to ssingh(at)teamrecruiter.com Please mention the job title above in the subject line The recruiter s in charge of this role is Sunita AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link s www.stafftrak.net ApplyOnline teamrecruiter.web tt JD& jobId 010519 If you do not think you are a match for this opportunity but know someone who is feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. One of our well established banking client is looking for Unilingual Bilingual Financial Customer Service Representative - (Financial Industry Exp) Duration 3 Months contract with high possibility of extension. Location Nanaimo BC Hours of Operation Monday Thursday 7 00 AM to 7 00 PM Fri 7 00 AM to 6 00 PM and Sat 9 00 AM to 5 00 PM . Candidate must be available to work rotating shifts flexibility required to work evenings & weekends Please only forward resume in English MS Word Document Must Have Excellent written and verbal communication skill Call Centre Experience Customer Service Experience Banking Experience Summary The main function of a Contact Centre customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client s issue offer possible solutions or providing follow-up as needed. Customer service agents may be inbound outbound or a combination of both. Job Requirements Previous Call Centre and banking experience is an asset Must display a high professional manner along with sound judgment and decision making skills You are passionate about providing superior customer service and are comfortable engaging in conversations regarding the customer s financial situation while being challenged with meeting and exceeding your productivity targets You possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others You are a self-starter who will take the initiative to obtain solutions and are able to stay focused pay attention to detail and follow established operating procedures You are comfortable working independently and within a team environment. Strong negotiating skills Proficiency using PC applications including strong keyboarding skills and the ability to work with multiple technological platforms and product systems Be proactively engaged in identifying and recommending opportunities and solutions for process improvements A commitment to self-development with a passion for goal achievement Ability to adapt to a changing work environment Candidate must be available to work rotating shifts flexibility required to work evenings & weekends Job Responsibilities Resolve customers service or billing complaints by performing activities such as exchanging merchandise refunding money and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken. Skills Verbal and written communication skills attention to detail customer service skills and interpersonal skills. Ability to work independently and manage one s time. Ability to accurately document and record customer client information. Previous experience with computer applications such as MS Outlook or data entry software. Education Experience High school diploma or GED preferred. 0-2 years customer service related experience required Please note that this is the most up to date version of job description available at this time During Client Interview you will receive additional information variance may apply When you have some time please register in our database (5 minute process) to be considered for future openings the link is available on our website at www.teamrecruiter.com in the Candidate section. We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone email. You are encouraged to register with us in our database to be considered for future positions available. Have a great day. ......At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas IT Finance Admin Sales Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com. CAMSC and ACSESS certified ..All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing
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