The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting .. or you may be asked to start sooner than the expected start date if you are able to do so URGENT Please read the job description below. If this interests you please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations first available date and a telephone contact number E-mail to ssingh(at)teamrecruiter.com Please mention the job title above in the subject line The recruiter in charge of this role is Sunita AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link s www.stafftrak.net ApplyOnline teamrecruiter.web tt JD& jobId 010560 If you do not think you are a match for this opportunity but know someone who is feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.. One of our well established banking client is looking for Exp Licensed Insurance (RIBO) Inbound Call Centre Representatives with Banking Experience Duration 3 Months contract with high possibility of extension. Location Toronto ON Shift Information Applicants must be flexible to work fixed shifts Monday to Friday primarily between the hours of 8 00 am to 8 00 pm and Saturday shift between 9 00 am to 4 00 pm. (MANDATORY shifts Monday and Saturday). Training Location Yonge and Eglinton (Toronto) Training Schedule Full Time Monday Friday from 9 am to 5 pm for approximately 6 weeks in duration Must Haves Main Duties Inbound call center role - Will be receiving calls from customers primarily in regards to their currentclaims. Will be doing cross-selling of property and or casualty insurance MUST HAVE - RIBO license this training will not be provided at this time Customer service - 5 years Sales experience - 3 years Call center experience is an asset Overview Our bank is one of Canada s largest financial institutions. We help protect clients from the accidents of life with a wide range of products including credit protection life health travel home and auto insurance. With more than three million clients we have Insurance authorized products and services are available online over the phone and through a network of more than 1 000 branches. In Canada we have two lines of business General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada. We are committed to fostering an inclusive accessible environment. With a Canada-wide workforce of over 4 000 employees and offices in Atlantic Canada Quebec Ontario and Alberta our company is always growing and can help you to grow. We offer a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job we offer rewarding careers. WHY JOIN THE INSURANCE TEAM Comprehensive salary and benefit plans covering a range of optional benefits A wealth of career opportunities and a focus on your development A diverse environment where your unique experiences and abilities will be welcomed and valued Reward and Recognition programs Reporting to the Team Manager Client Services the Insurance Advisor counsels individuals in regards to their auto and property insurance needs and maintains the maximum level of service for our existing clients handles service and sales calls to ensure the maximum level of service for our clients. Shifts will vary. Each call is different and we support you to ensure your success at work. Our training programs are within the best in the industry and we help you develop your competencies through coaching. Responsibilities Responsible for achieving sales quotes and call targets. Ensures quality and productivity objectives are met. Processes call backs submissions and mail in a timely manner. Accountable for providing a high level of service to our clients. Flexible to perform various assigned tasks Promotes company features and benefits as part of ongoing portfolio reviews. Cross sell a variety of products at every opportunity Promotes client loyalty through attention to detail and relationship-building. Remains current on all company philosophies and procedures. Accepts risks within established guidelines. Major Accountabilities Responsible for achieving sales quotes and call targets. Cross sell a variety of products at every opportunity by promoting company features and benefits Accountable for providing a legendary customer service experience with our clients. Promotes client loyalty through attention to detail and relationship-building. Ensures quality and productivity objectives are met. Ensures underwriting guidelines are adhered to when providing insurance coverage. Ensures attention to detail on system to reduce any risk to the organization. Remains current on all company philosophies and procedures. Accepts risks within established guidelines. QUALIFICATIONS You MUST be RIBO licensed You have a strong aptitude for sales You have a superior client service orientation. You have the ability to communicate effectively with clients both verbally and in writing. You have excellent interpersonal skills You have excellent organization and time management skills. You possess a professional telephone manner. You have demonstrated your ability to function effectively in a fast-paced multi-faceted environment. You maintain a positive demeanor and foster team spirit. You have strong analytical and decision making abilities You demonstrate the ability to adapt to changing situations. You have excellent computer keyboarding skills. Your sales and service call centre and or personal lines insurance experience is considered an asset Please note that this is the most up to date version of job description available at this time During Client Interview you will receive additional information variance may apply When you have some time please register in our database (5 minute process) to be considered for future openings the link is available on our website at www.teamrecruiter.com in the Candidate section. We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone email. You are encouraged to register with us in our database to be considered for future positions available. Have a great day. ......At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas IT Finance Admin Sales Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com. CAMSC and ACSESS certified ..All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing
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