Customer Service Ambassador

Customer Service Ambassador

Apply directly on CourseHorse hereAbout Us CourseHorse is the first marketplace that helps people discover & enroll in trusted local classes ranging from casual programs like cooking & art to professional courses like finance and programming. We believe that learning is a lifelong pursuit and our goal is simple to make that pursuit easier. We re one of Forbes Top 100 Promising Companies in America we work with almost 1 000 class providers offering 40 000 classes and we ve grown revenue 700% in the last year. We even had a brief cameo in the Avengers movie (no big deal). We ve just raised an additional round of capital in order to attach rocket-boosters to this Horse and we re seeking passionate talented team members to get in on the ground floor & help steer us to the stars.Description CourseHorse is seeking a warm friendly & fun Customer Ambassador to lead the charge when it comes to showing our students just how dedicated we are to helping them find the right class & to guaranteeing that they have a stellar experience learning. You ll be just the second customer ambassador to join our team and we ll rely on you to quickly master our existing tone voice and process pave the way to improve it and help hire the next generation of service team members.Responsibilities Answer phone calls respond to emails and live chat with customers who need help discovering purchasing or attending their perfect class Personally reach out to customers to learn about how their experience was and to further delight them Participate in service meetings and articulate market feedback to the entire CourseHorse team Proactively identify opportunities to improve our customer service and collaborate cross functionally to achieve them Learn an insane amount about every aspect of building a company You will excel in this role if you have Extraordinary oral & written (chat & email) communication skills A high level of organization and attention to the little details that make service outstanding A relentless urge to improve and a hunger for feedback Deep self-motivation and the ability to self-manage -- a curiosity and independence that makes you seek out your own answers and try new things first Strong emotional intelligence that enables you to read and react in-the-moment to other people The perfect combination of professionalism & personality Incredible poise & patience Above all a positive can-do attitude and extraordinary hustle A bachelor s degree (highly preferred) 1-2 years previous customer service experience How to know if CourseHorse is a good fit You re looking for more than just a job -- you have a desire to help build something real You want to get in at the beginning build from the ground up and have ownership over what you produce You have an interest and appreciation for education and active lifestyles and a desire to help people connect with both You appreciate autonomy -- we arm you with the knowledge the skillset and support system but you synthesize everything yourself to make it work You re focused on building a diverse set of skills (or a very particular set of skills) that will help you throughout the rest of your career -- as an education company team member development is priority 1 You like fun fast paced (sometimes fabulously witty) environments and want to work in downtown NYC You want to be friends with the people you work with Compensation Perks Competitive salary & stock options Monthly class scholarship Snacks and dinners covered Powerful hardware software support Flexible vacation Think you re a fit Apply Here