CenturyLink is Hiring Retention Reps in Jefferson City

CenturyLink is Hiring Retention Reps in Jefferson City

Please join us for our Hiring Event 9 00am 3 00pm Tuesday January 7thor 3 00pm 7 00pm Wednesday January 8th319 Madison St Jefferson City MO (Apply online in advance then attend during the hours of the event at the time most convenient for you. Training for these positions will begin January 26 2015 ) Our Retention Representatives are an integral part of our team as they are the frontline voice to our customers. In this role employees are responsible for interacting with customers by telephone to meet daily weekly and monthly retention and sales goals by offering recommendations of products and services to ensure customer satisfaction and customer retention. Training Hours Monday-Friday ranging between 8am-9pm After training new Employee Hours will range between Monday-Friday between 10am-9pm Schedules are based on seniority. To be considered for this position all candidates are required to complete an online assessment (administered immediately post application and may take up to approx. 60 min). The assessment MUST be taken within 5 days of application. Responsibilities Interact with customers by telephone to meet daily weekly and monthly retention and sales goals by offering recommendations of products and services to ensure customer satisfaction and customer retention. Processing orders for items listed but not limited to new installations disconnections moves adds long distance carrier changes and other changes in telephone service arrangements. Enters appropriate information accurately via computer terminal forward documentation to necessary personnel and follow-up with customer by telephone and or letter coordinate service installation with customers and appropriate departments and other companies as necessary. Respond to customer requests for information regarding accounts type of services provided and other inquiries. Conducts investigates and ensures appropriate resolution has been reached for telephone and e-mail requests and or complaints from customers. Maintain a thorough and accurate knowledge of CenturyLink service offerings promotions policies and procedures. Utilize retention tools to retain revenue on every call. Meet contact center objectives through practicing organizational and time management skills including but not limited to prioritizing work and requesting additional work when appropriate. Complete and process service orders daily reports and other assigned duties accurately and in a timely manner. Maintain performance in accordance to Company and department standards. Actively participate in all forms of coaching deemed necessary by Management in a manner that generates successful change. Actively and effectively supports and models organizational vision values and goals. Function as a team player in peer relationships. Maintain confidentiality of customer information. Comply with policies practices and procedures. Perform other duties as assigned. Benefits Weekends off Fantastic Medical Dental and Vision offered after 30 days of employment for you and your family Paid Vacation 1 week of vacation after 6 months of employment Company prepaid tuition program after 90 days of employment 401K Plan with company match Discounts on CenturyLink Products and Services Casual yet professional work environment Check out this video for a glimpse into the being a CenturyLink Representative www.centurylink.com Pages AboutUs CompanyInformation Careers callCenter.jsp CenturyLink is the third largest telecommunications company in the United States. The company provides broadband voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink Prism TV and DIRECTV brands. Headquartered in Monroe La. CenturyLink is an S& P 500 company and is included among the Fortune 500 list of America s largest corporations. For more information visit www.centurylink.com.