Center Hours Mon-Fri 7am-9pm Sat 8am-4pm (CST) Collections Representative Job Details Thorough working knowledge and understanding of the Ensemble billing system and all systems required to perform daily duties. Maintaining current knowledge of CenturyLink s products and services and practice CenturyLink s policies and procedures. Responding to customer needs in a prompt accurate and courteous manner. Utilizing basic knowledge of account information along with the established guidelines of the department to assist customers providing explanation of charges and payment procedure when possible. Relay complex billing inquiries to appropriate staff. Responsible for keeping account delinquency within the corporate approval range and for the collection of delinquent accounts. Recognizing problem accounts disconnect at the appropriate time and procure payment arrangements. Keeping thorough accurate and timely documentation of all customer contacts and maintains confidentiality of customer information. Supporting and modeling organizational vision values goals and functions as a team player. Completing daily tasks and follow ups as assigned by the Supervisor in a timely and accurate manner and maintain performance development goals set forth by the department. Adhering to all safety program practices. Performing other related duties as assigned Basic Qualifications Data entry experience and skill in entering information accurately via computer terminal. Training or experience which demonstrates knowledge of personal computers and or mainframe applications. Goal and detail oriented. Ability to communicate in a courteous professional manner with customers via the telephone and promote positive company image. Experience exercising initiative to accomplish assignments in accordance with established guidelines. Ability to negotiate with customers and handle sensitive situations tactfully. Well developed listening and interpersonal skills. Self-motivated with positive attitude. Willingness to work overtime weekends and holidays as necessary. Minimum one year general office experience. Basic office machine skills.
Category: Employment & Jobs
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