Guest Service Representative - The Ritz-Carlton South Beach (150

Guest Service Representative We make stories like this possible every day. Whether we re helping a budding chef create a favorite meal or an anxious dad find a camera full of memories we re proud to welcome our guests to a home away from home. Because at The Ritz-Carlton we never forget that we are creating guests for life.The Ritz-Carlton South Beach located at 1 Lincoln Rd Miami Beach FL 33139 currently has the following opportunity Guest Service Representative (15000Q6C) Organize confirm process and conduct all guest check-ins check-outs room reservations requests changes and cancellations. Secure payment verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests supply guests with directions and information regarding property amenities services and hours of operation and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift secure bank. Process all payment types adjustment vouchers paid-outs correction vouchers and miscellaneous charges provide change. Notify Loss Prevention Security of any guest reports of theft. Follow all company policies and procedures report accidents injuries and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak with others using clear and professional language answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. We invite you to learn more about this position and apply at s marriott.taleo.net careersection 7 jobdetail.ftl job 15000Q6C Connect with us on social media to keep up to date on The Ritz-Carlton news learn more about our culture and engage with the Careers team on Facebook.www.facebook.com marriottjobsandcareers www.linkedin.com company ritz-carlton Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality. The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.

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