Sr. Bilingual Technical Support Representative

URGENT Please read the job description below. If this interests you please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations first available date and a telephone contact number E-mail to ahsu(at) Please put the job title as your subject line The recruiter in charge of this role is Ann AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link s ApplyOnline teamrecruiter.web tt JD& jobId 011032 If you do not think you are a match for this opportunity but know someone who is feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. My client is well-established Technology Consulting Firm situated in Ottawa ON. They are looking for a Sr. Bilingual Technical Support Representative. This is a 12 month contract position with a very strong possibility of extension. Key Duties Customer Solution Centers are made up of teams that provide remote (offsite) service customer access pre-sales post-sales and service delivery. Technical teams focus is to solve various business systems and applications problems for customers onsite engineering personnel and Authorized Service Providers on standard specialized or complex systems. Applies extensive knowledge of the job skills company policies and procedures to complete complex specialized assignments tasks in creative and effective ways. Expert understanding of the general technical aspects of the job. Works on assignments that are complex in nature and require considerable judgment initiative and technical specialized knowledge to resolve problems and or develop recommended solutions. Work is completed independently and has ability to handle most unique situations Frequently determines methods and procedures for new assignments. Requirements MUST be Bilingual in French English Must have or in process of obtaining Canadian Security Clearance. Work is performed on the client site. Must be available for variable work hours. 5 year experience providing Information Technology technical support services in client operating systems such as MS Windows 2000 XP networks operating software such as Novell or commercial-off the-shelf (COTS) office products such as MS Office Lotus SmartSuite. Technical support can include password resets hardware issues related to damaged Peripherals software related issues such as non-responding applications identification of security incidents such as viruses and malware. 5 year experience working with an enterprise class IT Service Management tool such as InfoMan HP Peregrine Service Centre IBM Tivoli Remedy Heat Axios Support Magic to open record prioritize match against other tickets in the system track document assign and close call incident problem and IMAC change tickets. 3 years experience working with an Automatic Call Distribution telephony system to log in and out set status. Please note that this is the most up to date version of job description available at this time During Client Interview you will receive additional information variance may apply When you have some time please register in our database (5 minute process) to be considered for future openings the link is available on our website at in the Candidate section. We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone email. You are encouraged to register with us in our database to be considered for future positions available. Have a great day. ......At we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas IT Finance Admin Sales Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at CAMSC and ACSESS certified ..All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing



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