FRONT OFFICE MANAGER FOR VETERINARY HOSPITAL INTRODUCTION The purpose of this position is to supervise direct plan and coordinate a variety of service functions that are principally work-supporting to the Animal Hospital of San Luis Obispo Inc. team. These service functions include but are not limited to reception (visitor and telephone) maintenance of veterinary medical records accounts maintenance cash processing procurement of administrative supplies and equipment mail service typing and word processing data transcribing and retailing of sundry veterinary items. PRIMARY JOB RESPONSIBILITIES Direct receptionists in their performance of a variety of clerical and public contact duties that facilitate the work of the practitioners animal health technicians animal handlers groomers and the veterinary practice manager who directly or indirectly provide patient care. Oversee the screening and assembly of veterinary records and files for active use storage or disposal in accordance with established records control schedules. Process or direct processing of incoming and outgoing communications involving sorting of mail by general subject matter throughout the hospital. Oversee perform over-the-counter selling of specialty merchandise comprised of animal grooming aids and sundry veterinary items. Exercise a technical knowledge of products sold and demonstrate salesmanship abilities. Explain and demonstrate products answer questions concerning products client invoices make change and wrap bag merchandise. Oversees the inventory and purchase of office supplies and forms storeroom reorders supplies informs the business office of the need for supplies to maintain pre-determined stock levels. Provide or direct the provision of typing word processing and data transcribing on assigned computer word processing unit. Direct retrieval and entry of data oversee production and quality of automated data products. Receive oversee the receipt of telephone calls and visitors. Answer questions regarding admission policy boarding cancellation or re-scheduling of appointments clinic hours and services. Apply established guidelines concerning the release of information on patients conditions. Interview owners of animal patients new to the Animal Hospital of SLO Inc. to obtain identifying information such as name address nature of illness injury boarding requirements grooming needs etc. Initiate patient appointments for tests x-rays. Explain necessary test preparation for animal(s) and record information such as date type of exam and procedures required on appropriate patient records. Schedule and coordinate return appointments. Review charts of patients being discharged from the hospital for completeness of information and make new appointments as required. Based on review of patient information refer animal records to the practitioner for his determination as to whether patient is retained in various veterinary medical programs. Perform oversee the performance of posting daily business posting hospital invoices mailing statements taking care of collection accounts preparing and maintaining payroll and payroll tax records maintaining accounts receivable file posting accounts payable invoices paying accounts payable filing posted invoices and performing related tasks. Above cited duties and responsibilities are largely accomplished through data entry and retrieval through the computer word processing center. Utilize modify programs to meet hospital needs. Make informal recommendations to the veterinary owner concerning such personnel matters as staffing needs advancement re-assignments hours of work or other status changes affecting the receptionists. Direct on-the-job training to develop employee skills advise employees of performance requirements and their progress in meeting those requirements discuss corrective measures to improve performance and prepare appraisals. Resolve informal employee complaints provide a general explanation of the nature and basis for hospital personnel policies and procedures maintain effective employee-management communication. Schedule receptionist department and any other departments as instructed. Conduct monthly team meetings in conjunction with management ownership. Work well with all team members and ensure that your actions support the hospital the doctors and the practice philosophy. Perform other duties as assigned. This is a full-time position. We are in search of a career oriented self-starter with experience. Animal Hospital of SLO Inc. offers medical insurance provides dental life and vision and we offer a Simple IRA after 6 months. Serious inquiries only. Please email resume to heather(at)



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