URGENT Please read the job description below. If this interests you please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations first available date and a telephone contact number E-mail to mlimbo(at)teamrecruiter.com Please mention the job title above in the subject line The recruiter in charge of this role is Marie AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link s www.stafftrak.net ApplyOnline teamrecruiter.web tt JD& jobId 011399 If you do not think you are a match for this opportunity but know someone who is feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. One of our well established banking client is looking for Bilingual Customer Service Administrator (Strong Customer Service Exp) Location Montreal QC Duration 12 months contract with possibility of extension. Job Description Customer Service Administrators primary task is essentially to assist customers with their inquiries Takes ownership of any inquiries that cannot be resolved at point of contact and drives resolution for the customer. Effectively manage and take ownership of customer inquiries (mail fax phone email) through to resolution Research and analyze customer issues and recommend solutions within empowerment guidelines Process billing adjustments with a high level of accuracy Effectively interface with other internal departments as required Escalate issues to resolve inquiries within an acceptable timeframe Ensure excellent customer experience Required Skills University degree Community College Diploma or business equivalent Customer-focused Bilingual French & English - mandatory Excellent problem-solving and communication skills (verbal and written) skills Self motivated organized with strong attention to detail Strong team player Strong negotiation and influencing skills (persistent determined and persuasive) Must be able to work quickly and often under pressure Knowledge experience on MS Office Excel and Outlook Please note that this is the most up to date version of job description available at this time During Client Interview you will receive additional information variance may apply When you have some time please register in our database (5 minute process) to be considered for future openings the link is available on our website at www.teamrecruiter.com in the Candidate section. We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone email. You are encouraged to register with us in our database to be considered for future positions available. Have a great day. ......At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas IT Finance Admin Sales Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com. CAMSC and ACSESS certified ..All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing
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