Nights and Weekend Technical Support

Nights and Weekend Technical Support

I am a hands on IT Director during the day and work nights and weekends at a second full time job that I am looking to replace. For the cost of a Help Desk employee you can have a very technically savvy Systems Engineer grown into Director role. Please review my resume below and consider me for part of your team. I am also good at being the one man show when needed and supporting it all during my career. I am very dependable and have exceptional customer service skills. Thank you for your time and consideration. Ron Piper ronpiper2(at)gmail.com 678-327-5303 Anytime RON PIPER ronpiper2(at)gmail.com 4572 Wingfield Way Flowery Branch GA 30542 678-327-5303 (M) Quality IT Professional Strong hands on experience solutions oriented and highly analytical IT professional possessing 20 years of relevant experience including 15 years of senior level IT management experience in Law Firms Professional Services and Health Systems Information Technology. Senior level experience managing IT teams and network infrastructures using ITIL standards. Possess a broad base of knowledge on a variety of operating systems software hardware disaster recovery contingency planning business continuity and cost recovery solutions using ITIL standards on LAN WAN Infrastructures including MPLS Metro Ethernet and Frame Relay. Proven ability to design implement and support solutions that positively affect profitability. Skilled project manager and team leader who always meets or exceeds project expectations. More than 15 years of IT management and technical experience in Law Firm and Health Systems. Effective hands on mentoring and development of ongoing training programs for all IT Staff and system-wide documentation designed to increase efficiency minimize interruption to production services and reduce operating costs. More than 10 years of network integration with SQL Server and support for the CMS Open Accounting Litigation and Practice Management Systems in nearly 100 Law Firms world wide. Hands on experience with industry standard systems including VMware ESX Server Windows Active Directory Exchange Server SQL Server Citrix Cisco LAN WAN Infrastructures Security Solutions CheckPoint Inter-Office and remote integrations SAN NAS Document Management Practice Management Time and Billing Litigation Systems Contact Management Cost Recovery Backup Exec Disaster Recovery Contingency Planning and Business Continuity as well as Data Center relocations migrations and consolidations. CERTIFICATIONS (MCP) Microsoft Certified Professional (CNE) Novell Certified Netware Engineer (MCSE) Microsoft Certified Systems Engineer (CNA) Novell Certified NetWare Administrator ITIL Certified Professional PMP in progress TECHNICAL EXPERTISE Software VMware ESX Server Microsoft Active Directory All versions of Windows Novell NetWare NDS UNIX Linux Exchange Server SQL Server Sybase MySQL SharePoint Oracle MOSS Share Point Project Server WSS MS System Center Tools MS SCCM MS SCOM WinTel GroupWise Blackberry & BES Citrix MetaFrame Presentation Server XenApp and CAG Cisco & CiscoWorks AVAYA ShoreTel HP OpenView Insight Manager CA Unicenter NetIQ Veritas Symantec Backup Exec and End Point Protection Altiris HEAT Remedy ARCServe CMSOPEN CMS.NET DOCSOPEN iManage Interwoven Summation iBlaze PeopleSoft 3M and SoftMed EMR suites MediSoft Allscripts EHR Vision AHT EMR PCC Net Access OAS Gold QS Open Link .NET Application Framework JAVA Visual Studio VSS TSS Project Insight SCM and many more. Hardware A very long list of Voice and Data hardware including Switches Routers MARS NAC ASA Anti SPAM and WEB Appliances IDS IPS Load Balancers DMZ Blade Servers Tape Drives SAN NAS ATM s Network Appliances Firewalls Telecommunications equipment including AVAYA VoIP and IP Telephony Meridian Option 11 and 81 PBX Nortel SL2100 PBX Cisco VOIP Avaya VOIP ShoreTel VOIP Wireless infrastructures MPLS Metro Ethernet and Frame Relay. Very strong with hardware configurations for Servers and specific RAID configurations for SQL Server Exchange and other I O intensive systems. IBM DELL and HP using iLO2 and SIM HP EVA 8100 EMC Clariion and VNX series SAN s supporting large hosted Cloud environments. Many Data Center Migrations. PROFESSIONAL EXPERIENCE AXIA Acquisitions Corporation 8 2014 present Director of Technology Manage all aspects of IT Operations and manage a team of engineers and Help Desk representatives. This is a very hands on role and I work with Active Directory Exchange Citrix XenApp VMware and SQL on a daily basis. Even I take help desk tickets. We are currently rolling out a new MPLS infrastructure for 62 locations. Other projects include the implementation of SAGE 500 and the new SAGE Enterprise Intelligence (Business Intelligence) product. I am very hands on and still do everything from resetting passwords to setting up new users and running SQL reports. eSentio Technologies (Contract) Washington DC 3 2014 8 2014 Senior Consultant Project Manager Manage multiple complex projects while providing high level technical consulting for AM 100 Law Firms. Projects include Software Upgrades and implementations (SDLC) Data Center evaluation Upgrades Migrations PMO Establishment AD Cleanup Exchange Balancing Monitoring Assessment and remediation SharePoint 2013 Strategy and Implementation SDLC SAP ERP and many more. Coordinate and manage all aspects activities of Implementation project team. Manage infrastructure projects that have high risk and complexity. Provide technical project management leadership for multiple projects. Direct the activities of project team members to accomplish project objectives. Overall accountability for the project documentation including project plan project scope financials schedules change requests status reports and closeout documentation. Strong Vendor management and experience with creating and executing SOW s and Contracts. FIS (Contract) Sandy Springs GA Infrastructure Project Manager 8 2013 3 2014 Manage multiple complex projects simultaneously including Software Upgrades and Implementations (SDLC) SharePoint Implementation Networking Telecommunications Technical Refreshes for Servers Systems and Data Centers. Projects include supply chain with Oracle SAP ERP and mobile applications Global MDM Airwatch deployment Data Center relocation 2 Factor Authentication Network Upgrade Supply Chain Management Deployment and many more. Coordinate and manage all aspects activities of Implementation project team. Manage infrastructure projects that have high risk and complexity. Provide technical project management leadership for multiple projects. Direct the activities of project team members to accomplish project objectives. Operate independently acting as principal focal point for the client who has submitted the project request and interacts with senior management. Other responsibilities include managing project resources developing high-level risk assessment and risk mitigation strategy which includes implementation maintenance and documentation of project risk as well as resolution procedures. Responsible for scheduling and cost control and various issues related to project. Overall accountability for the project documentation including project plan project scope financials schedules change requests status reports and closeout documentation. Strong Vendor management and experience with creating and executing SOW s and Contracts. Prime Care Technologies Duluth GA Director of Technology Services & Project Management Office 7 2009 7 2013 Directed over 75 Engineers and Support staff who provide technical support for more than 30 000 users spanning more than 100 Active Directory Domains and Exchange Messaging solutions in Cloud environment. Large scale VMware environment with dozens of EMC SAN s and more than 1000 Servers including Active Directory Exchange SQL Server SharePoint Citrix XenApp Cerner EPIC Allscripts Siemens McKesson and more than forty additional medical practice applications. Directly oversee a large team of Systems Engineers Network Engineers Application Engineers Developers SDLC Professional Services and Help Desk teams. Built large scale Cloud environment for Managed Service Provider with Active Directory Exchange messaging and more than forty hosted medical EHR and EMR applications hosted in Tier 3 Data Center with maximum resiliency for high availability. Responsible for client SLA s executing SOW s and assisting with RFP responses. Required to maintain all HIPAA Compliance and HITECT Act requirements for clients. Support more than 1 000 Servers 20 000 workstations and 30 000 users. Created the first 3 year technology roadmap for Prime Care Technologies infrastructure. Directed 75 member staff of Engineers Professional Services and Help Desk teams. Created first Project Management Office and Change Control Board for MS Provider. Managed contracts for compliance of all software licenses for Microsoft VMware etc Involved in daily implementations for legacy application upgrades to new environments largely based on .NET Application Framework foundations SAP ERP and SDLC projects Directed and supported 11 member Development team and responsible for maintaining four separate environments for development QA staging and production Led team for Mainframe to distributed computing migration for enterprise EHR deployment for large Ambulatory Healthcare organization (Mainframe to Windows environment with SQL Enterprise Cluster). Performed Account Management for several large clients and managed many PMO external projects for upgrading infrastructures systems implementations and applications upgrades including SharePoint implementations. Several VOIP Implementations including Cisco Avaya and ShoreTel solutions. Routine Data Center relocations migrations and consolidations for clients into our Tier 3 Data Center at QTS. Extensive work with SharePoint Implementations Oracle and Microsoft SQL Server for EHR and EMR solutions. Assisted executive team with proposals RFP RFQ IFB responses Contracts and account management for hundreds of Hosted Clients Responsible for Client Roadmaps Disaster Recovery Business Continuity and Budgets. RaceTrac Petroleum - Atlanta GA IT Manager NOC (Network Operations Center) 11 2008 6 2009 The IT Manager responsible for managing the Network Operations Center for large Petroleum Company based out of Atlanta with stores throughout the Southeastern region. Responsible for managing the primary Data Center and co-location for a high availability network and telecommunications on a very complex MPLS and Frame Relay Network. Responsible for managing a team of Network Analysts and NOC Technicians. Provided support for more than 200 Servers running Active Directory Windows Servers Exchange Servers SQL Servers SharePoint BES and a long list of Application and Web servers. Support for Supply Chain Management solution for Warehouse and more than 1400 Stores Support for more than 600 Cisco Routers Switches and Wireless Access Points in more than 600 Stores scattered throughout 14 States on MPLS and Frame Relay Network Infrastructures. Administration and maintenance for the AVAYA VoIP System with the Modular Messaging. Research development and migration to VMware environment for Server consolidation SAP Performed migrations from legacy systems to new platforms using .NET Application Framework. Built Test and Development environments for proper migration of legacy systems to new .NET Application Framework to properly develop test and deploy the new solutions to production. Heavy emphasis on SDLC and implementation of the new software using ITIL best practices. Strong vendor management and SLA responsibilities for large fleet of stores and external clients. SharePoint implementation for corporate wide communication. Grady Health System - Atlanta GA Director of Technical Services Network and Telecommunications 9 2006 10 2008 The Director of Technical Services for the largest Health System and regional coordinating hospital in the entire southeastern region. Managed an IS team of nearly 100 IS professionals including Network Engineers Systems Engineers PC Technicians and Desktop Support groups Help Desk Telecommunications Team including Support Engineers PBX Technicians Telephone Technicians Telephone Operators and sub IS groups for Radiology Pharmacy Supply Chain Management LAB and Facilities. This includes the emergency backup Telephone Switch and Telephones as well as all overhead paging and Code Calls. The team supports more than 5 000 full time Grady Health System employees as well as several thousands of Doctors Residents and Attendees from Emory and Morehouse schools of Medicine. Also responsible for supporting the Georgia Poison Center Children s Hospital of Atlanta (CHOA) at Hughes Spalding Georgia Cancer Center Burn Center Sickle Cell Center Neurology and the largest Level 1 Trauma Center in the State of Georgia supporting 154 Counties. Required to maintain all HIPAA Compliance and enforce Joint Commission requirements daily Support more than 200 Servers 3 000 workstations 1 500 Printers and 500 Cisco Switches scattered throughout our 30 building Network on a SONET Ring with an extensive Fiber Optic infrastructure. Implementation of SharePoint for Physician Portal and communications for 11 000 employees. Implementation of Avaya VOIP for more than 8 000 phones retiring Nortel SL2100. Created the first 3 year technology roadmap for the entire Grady Health System IS infrastructure. Created the first IS Budget for Grady Health System to ensure proper planning for technology updates. Assisted with the deployment of the Atlanta EMS Call solution deployment and management of systems. Led team for Mainframe to distributed computing migration for enterprise EHR deployment for Grady Healthcare organization (Mainframe to Windows environment with SQL Enterprise Cluster). Setup and support the new Emergency Command Center for the regional coordinating Hospital. Work extensively with vendors like GE Siemens Phillips McKesson Relay Health 3M and SoftMed. Data Center overhaul design implementation and management for entire Health System. Supported a Novell NetWare with GroupWise environment while migrating to pure Microsoft. Routinely involved in creating and participating in the RFP RFI and RFQ procedures for GHS. Heavy emphasis on SDLC and implementation of new infrastructure using ITIL best practices. IMPACT Resource Group - Atlanta GA Information Technology Manager 1 2005 9 2006 Responsible for managing all aspects of IT for a large professional services group based out of Atlanta. Provided support for more than five hundred users in four major offices with more than fifty home offices with limited staff. Performed implementation and maintenance of applications network infrastructures servers desktops and laptop solutions with secure remote access with support. Responsible for the maintenance of the company s wide and local area networks (LAN WAN) managed local and remote connectivity infrastructure. Maintain track and document software licensing and renewal. Design install and support Windows 2003 Active Directory Exchange messaging solution Blackberry SAP ERP Thin Client Solutions VPN MSSQL Database Support Backup Exec Symantec Disaster Recovery contingency planning and business continuity. Design install and support all corporate systems nationwide for more than 500 users. Managed Meridian option 11 PBX for 200 user Call Center. Design test and successfully implement security disaster recovery and contingency planning. Reduced overall cost of operations while increasing productivity with new technology. Responsible for all new technologies contract negotiations and maintaining the IT budget. Responsible for implementation of Supply Chain Management Solution and full support Nossaman Guthner Knox and Elliott LLP Los Angeles CA Technical Consultant Part time as needed since 1998 10 1998 1 2002 Provided technical support for a 150 Attorney Law Firm with more than 500 users. Assisted with the implementation of new network infrastructure servers desktops and laptop solutions. Provided training for the IT and Accounting staff on functionality issues and worked with IT personnel on maintenance issues. Performed regular virus scans execute basic and advanced troubleshooting procedures. Provided routine upgrades for the accounting time and billing practice management system on several occasions since 1998. Performed SQL Server migrations to new servers and upgraded the SQL engines to newer versions. Implemented the file security protocols for the company s accounting system. Design and implementation of security disaster recovery contingency plan and business continuity solution. Maples and Calder Georgetown Grand Cayman Infrastructure Development Manager 1 2002 1 2005 Managed all aspects of information technology and supervised 15 employees for a 150 Attorney Law Firm with over 700 users in 7 offices worldwide. Provided training for all IT staff in all offices on installation and maintenance of the network infrastructure including all Servers Network Hardware and maintenance procedures. Designed tested and deployed disaster recovery solutions throughout the organization. Installed and supported monitoring tools anti-virus software and scanning solutions. Analyzed and restructured network infrastructure servers desktops and laptops. Installed and supported monitoring tools which included NAI Unicenter HP Compaq Insight Manager and CiscoWorks. Successfully migrated the entire organization from Novell NetWare to Microsoft Active Directory Services from Equitrac to ERS Copitrak cost recovery system and from Novell GroupWise to Microsoft Exchange and Outlook. Design implementation and support for the Citrix MetaFrame XPe farm for interoffice and remote connectivity. Design implementation and support for a disaster recovery contingency plan and business continuity solution which worked flawlessly through a category five hurricane with only a brief interruption in service. Everyone plans for but I have actually designed implemented and executed a complete disaster recovery procedure through Hurricane IVAN (Category 5 struck on 9 12 04) on a small tropical island that required relocation to Miami for a redundant production site and reversed the process after circuits were restored on Grand Cayman. I have actually completed the entire task successfully which I am very proud of as I am one of the few that has that experience Upgraded the existing Server Room adding an FM-200 Gas solution for Fire Suppression system seven new HP Compaq 42U equipment racks new Cat 6 and fiber-optic cabling a new Cisco 6513 Core switch backbone with 7 additional Cisco 4506 chassis based switches and improved load balancing of all electrical circuits. Negotiated a Microsoft Enterprise licensing agreement which saved significant licensing fees following an organization-wide software audit. Reconfigured the firm s entire printing architectural design resulting in a more cost effective and user-friendly solution for more than one hundred network printers. Managed and supported 17 member Development team (SDLC) and responsible for maintaining separate environments for development QA staging and production SAP ERP Data Center migration relocation to primary Data Center in Miami and secondary in Grand Cayman Morris Manning and Martin LLP Atlanta GA Director of Technology 10 1999 1 2002 Managed all technical design and support for more than 500 desktop and laptop users in seven law offices. Built a nine person information technology team. Evaluated selected and performed the integration of all new technology within the firm s 18 areas of practice. Handled all technology related invoicing and budgeting. Installed and maintained cost recovery systems for all offices and implemented new policies and procedures to secure the organization. Designed and implemented frame relay infrastructure for new remote offices. Developed and enforced policies regarding user e-mail and made policy definitions regarding all electronic business functionality. Overhauled Server room installed a new Cisco Network with a 6509 Core and 4006 Chassis based switches on all 8 floors replaced all Servers deployed SAP ERP and maintained software licensing agreements. Developed a technology budget comprehensive growth chart and a five year forecast. Reduced support calls by 70% through implementation of ongoing user training programs. Performed overhaul of the firm server room including Network Cabling and electrical systems. Deployed a Meridian Option 11 PBX System for 500 user environment. Integrated an enterprise-wide backup and anti-virus solution and for all firm data. Implemented and maintained a Cisco VPN solution with Windows 2000 Terminal Services. Too much to list here many upgrades integrations and corporate wide application deployments. Wilmer Cutler and Pickering LLP Washington DC Technical Consultant Financial Systems Analyst 6 1998 2 2000 Provided technical support for CMS Open LAN WAN environments. Designed network solutions for Windows NT and Novell Networks. Performed troubleshooting and resolved issues on multiple hardware platforms media types and network operating systems down to the desktop level. Supported accounting environment and managed multiple NT SQL Servers. Performed extensive client server support for Windows NT Workstation and Server. Performed Microsoft SQL Server administration IT personnel training and disaster recovery. Provided support for SQL clients MS Office WordPerfect Adobe Exchange Outlook SP ERP and remote office integrations. CMS Data Tallahassee FL Senior Systems Engineer 1 1995 6 1998 Designed installed and integrated large database servers into corporate LAN WAN environments for more than 100 CMS Open clients. Provided high level technical support for more than 150 law firms worldwide which included hardware and software upgrades as well as technical training for the Client IT Teams we supported. Analyzed technical issues and provided strategic solutions. I was the team leader for the Technical Support Group managing several key areas of Client Support. Vitro Technical Services Eglin Air Force Base Fort Walton Beach Florida Electronics Engineer II 10 1988 1 1995 Responsible for the operation and maintenance of numerous military weapon systems and the data collection associated with the technical testing. This was the beginning of the PC age as we know it and formal Networking of Confidential Data for the Department of Defense support contract for which my team was responsible. Designed and performed PMI s (Preventive Maintenance Instructions) and were subjected to constant inspections by US Air Force Inspectors. This helped me build a strong technical background with expert troubleshooting skills and an unmatched work ethic. EDUCATION Computer Science B.S Tulane University New Orleans LA 1995 Computer Science A.A Okaloosa Walton Community College Niceville FL 1994 Electronics Engineering Technology A.S. RETS Electronics Institute (ITT) Birmingham AL 1988 Excellent references available upon request