Front Desk Supervisor - PM

Twin Tier Hospitality is currently seeking qualified applicants for the position of Full-Time Front Desk Supervisor-PM. Reporting to the Front Desk Manager the following is required Coordinates front office activities of hotel or motel and resolves problems arising from guests complaints reservation and room assignment activates and usually requests and inquiries by performing the following duties personally or through subordinate supervisors. Essential Functions (include the following. Other duties may be assigned.) Must be able to work PM (nights) weekends and holidays. Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures. Confers and cooperates with other department heads to ensure coordination of activities. Answers inquiries pertaining to hotel policies and services. Advises guests of available activities such as swimming skating boating golf and other sports. Receives and processes advance registration payments. Sends out letters of confirmation or returns checks when registration cannot be accepted. May be required at any time to assume the job duties of the Front Desk Agent or any other position which is directly supervised by this position. SUPERVISORY RESPONSIBILITIES Directly supervises employees in the Front Office. Carries out supervisory responsibilities in accordance with the organization s policies and applicable laws. Responsibilities include interviewing hiring and training employees planning assigning and directing work appraising performance rewarding and disciplining employees addressing complaints and resolving problems.Job Requirements SPECIFIC JOB KNOWLEDGE SKILLS AND ABILITIES To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Holiday Inn Cleveland-Strongsville Airport Hotel is an EEO Employer.Job Criteria Start Date Immediately Position Type Full-Time Permanent Years of Experience Required 1 Education Required High School Overnight Travel None Vacation Time Job Benefits Health Dental Benefits Paid Holidays Vacations and Sick Leave Life and or Disability InsuranceCompany Profile The Holiday Inn Cleveland-Strongsville Airport Hotel offers upscale Cleveland airport lodging. Located just 20 minutes from downtown Cleveland our hotel offers spectacular guest rooms with all the comforts of home. Business travelers appreciate our large desk with pull-away work station task light and ergonomic chair and everyone loves our comfy beds with crisp white linens and choice of firm and soft pillows We offer the area s largest ballrooms perfect for Cleveland Wedding Receptions Corporate Conventions and Trade Shows. In addition we offer complimentary airport shuttle service to and from Cleveland Hopkins International Airport making us the perfect Park Sleep and Fly hotel.



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