Senior Catering Sales Executive It s a powerful feeling to belong. It s inspiring people to do more than they thought they could. It s leading the way by rolling up your sleeves to accomplish a common goal. It s taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you join us. The The Woodlands Waterway Marriott Hotel & Convention Center located at 1601 Lake Robbins Drive The Woodlands TX 77380 is currently hiring a Senior Catering Sales Executive. Responsibilities include Handles more complex social and local corporate catering opportunities that are above sales office parameters (e.g. 150 covers). Provides day to day supervision to catering sales associates that are on-property. Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. CANDIDATE PROFILE Education and Experience Required High school diploma or GED 2 years experience in the sales and marketing guest services front desk or related professional. OR 2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major no work experience required. Preferred 2 years of catering sales experience. CORE WORK ACTIVITIES Managing Sales Activities Manages the sales efforts for the property including local corporate and social catering. Responds to incoming catering opportunities for the property. Identifies qualifies and solicits new catering business to achieve personal and property revenue goals. Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive. Understands the overall market - competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Works with the management team to create and implement a catering sales plan addressing revenue customers and market. Designs develops and sells creative catered events. Maximizes revenue by up-selling packages and creative food and beverage. Develops and manages catering sales revenue and operation budgets and provides forecasting reports. Develops menus that drive sales. Assists with selling implementation and follow-through of catering promotions. Executes and supports Marriott s Customer Service Standards and hotel s Brand Standards. Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence). Participates in and practices daily service basics of the brand (e.g. Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics Renaissance Hotels and Resorts (RHR) Savvy Service Basics Courtyard SpringHill Suites Fairfield Inn Basics of the Day Residence Inn Daily Huddle or TownePlace Suites Morning Meeting). Establishes that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and or other appropriate stakeholders. Maintains successful performance by increasing revenues controlling expenses and providing a return on investment for the owner and Marriott International. Handles more complex social and local corporate catering opportunities that are above sales office parameters (e.g. 150 covers). Provides day to day supervision to catering sales associates that are on-property. Contracts and closes local catering and social business and confirms that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. Performs other duties as assigned to meet business needs. Building Successful Relationships Works collaboratively with off-property sales channels (e.g. Sales Office Area Sales Enterprise Sales Team (EST)) to establish coordinated sales efforts that are complementary and not duplicative. Interacts effectively with sales kitchen vendors competitors local community catering associations and other hotel departments in order to monitor guest satisfaction. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to Marriott. Gains understanding of the property s primary target customer and service expectations serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program event. Develops a close working relationship with operations to execute strategies at the property level. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws. To submit your application for this job please go to s marriott.taleo.net careersection 2 jobsearch.ftl lang en Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines DiversityInc Great Places to Work Institute and the CRF institute among others. Visit our newsroom to learn more news.marriott.com Connect and network online with us www.facebook.com marriottjobsandcareerswww.twitter.com marriottcareerswww.linkedin.com company marriott-internationalwww.weibo.com marriottcareers Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.
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