General responsibilities Greet clients and answer telephone calls politely and screen and forward calls appropriately. Greet clients at check-in and assist with any questions concerns. Answer client questions as needed both telephonically and in person. Schedule update client appointments correctly paying attention to detail. Call clients in advance to confirm remind of appointment (Medical & WIC). Accurately enter and update any new information into patient s account into computer system i.e. new demographic information and insurance information. (enter client into MI-WIC record for WIC only) Scan all necessary forms into patients EHR. Follow proper office opening and closing procedures. Promote and maintain awareness of Agency programs services and activities. Attend meetings seminars workshops and conferences as needed and approved for professional development and on behalf of DCS. Other duties as assigned. Triage effectively and efficiently (verbally and through eCW). Check to make sure all charts have been scanned into eCW for next day s appointments. Verify each patient s insurance for next day s appointment. Obtain driver s license and signatures for required written medications. Sign for all package deliveries for the medical center and warn medical assistants immediately when refrigerated items are delivered. Assist patients at check-out with re-check appointments payments printing out receipts for each patient for all monies collected for co-pays print out patient visit summaries and typing work school notes as requested by provider. Check for new demographic information change in patient EHR and scan in insurance cards and IDs at patient arrival time. May be responsible for day receipts cash and credit card balances. Education and or Experience High School diploma or General Education Degree (GED) LanguageSkills . Must be Bilingual in English and Spanish Apply online at www.downrivercs.org careers fax resume to (810) 794-4407 or email resume to ndawson(at)downrivercs.org
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