EGS Customer Service Representative

Customer Service Reprsentative (Davenport) Apply Visit 1ERvCh or send text code 79977 to (563) 362-3820 Employer EGS Expert Global Solutions Job status Full Time Benefits Health Insurance Dental Insurance Vision Insurance 401K Job description Now Interviewing for Customer Service Representatives to support one of the world s top Fortune 50 Companies right here in Davenport IA As a Customer Service Representative you ll have the opportunity to help people every day on behalf of the best companies you already know and love. We ll teach you the skills you ll need to succeed and provide a path for you to do so. In fact many of our site directors and operations managers began as customer service agents themselves What you ll be doing You will use your positive attitude your caring nature and your top-notch customer service skills to make an impact on your customers day. Your main responsibilities will include Talking to customers over the phone email or chat to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers if appropriate Remain calm and helpful even when dealing with upset customers Escalate customer complaints and or calls to your manager when necessary Provide feedback and recommendations to your manager on ways the company can improve Perform other duties as assigned by your management team Why you ll want to join the EGS team 100% paid training Performance bonuses Competitive pay Health & dental benefits 401(k) with company match Paid time off A great team environment with supportive co-workers You ll work on behalf of some of the best-known companies in the world (like the top stores retailers shipping companies and banks) all from your hometown You ll feel empowered to do things the right way amid a culture of high personal and business integrity There s real opportunity to learn grow and advance your career (we love promoting from within here) We re a strong global company that truly cares about our local communities EGS values and supports all U.S. Service Members veterans retirees wounded warriors and military families. We recognize the value dedication experience and work ethic these individuals bring to the job market. EGS is committed to providing employment opportunities to our country s Service Men Women and Families.



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