Sales Brand Ambassador - Part Time (Bowie)

Sales Brand Ambassador - Part Time (Bowie)

Sales Brand Ambassador You have been working in Sales and Customer Service for several years and strive for something moreandmdash someplace where you can make a positive contribution and be recognized. VIPdesk Connect is hiring Brand Ambassadors to join our growing team of Elite Customer Service Representatives (Brand Ambassadors). At VIPdesk Connect we provide talented amazing people the opportunity to honor the brands they love while balancing time with the family they love. We are a highly-respected and trusted company in the customer care industry. We hire Brand Ambassadors who not only excel in customer service but are passionate brand fanatics. Simply put our team delivers amazing experiences through positive interactions. Our Brand Ambassadors are connected virtually via state-of-the-art technology. Even though our team may be geographically dispersed you wonandrsquo t find a more engaged or collaborative group of professionals. Job Requirements Able to sit or stand at a desk for 95% of each scheduled shift. Keys data into the computer system and views a computer screen repetitively. Due to the home-based nature of this job the Brand Ambassadors is required to have a home-office environment internet connection and a computer system that meets VIPdesk Connect s policies and maintenance requirements including system upgrades as applicable which may change over time. Job Qualifications High-school diploma or equivalent required. Some college preferred. 1 years related customer service experience required. Prior sales experience required. Knowledge of basic home repair services is required. Able to thrive in a performance-based environment and motivated by sales goals and incentives. Excellent verbal and written communication skills. Strong computer and internet skills. Able to learn quickly in a technical environment. Working knowledge of Microsoft Office programs. Able to type at least 35 words per minute. Able to use effective and probing questioning and listening techniques to identify customer needs. Polite friendly and knowledgeable phone demeanor. Highly adaptable self-motivated and self-disciplined. Able to learn and work independently as well as in a team environment. Detail oriented with focus on quality and accuracy ability to multitask strong sense of urgency and commitment to excellence. Able to work weekend and holiday hours. Able to successfully pass a credit criminal and employment reference security check. Able to provide a work at home environment that is ergonomically sound conducive to taking customer calls quiet and free from distraction Able to supply a computer router modem and internet service that meets the current minimum requirements. Residency in one of the following states AZ CO FL GA IL KY MD MI MO NV NC NJ NY OH OR PA SC TN TX UT VA or WI. Compensation Total compensation averaging 10.00 -12.00 hr (hourly rate of 10.00 per hour plus bonus available based on key metrics) Available Shifts Part Time Mon andndash Sun 10 00 am andndash 5 00 pm ET Part Time Mon andndash Sat 5 00 pm andndash 11 00 pm ET (no Sunday hours) It takes an extraordinary person to be one of our elite customer service representatives. Do you have what it takes to be a Brand Ambassador at VIPdesk Connect We are looking for the right candidates to provide the human touch that makes each customer interaction a win-win. YOU Are really interested in both sales and customer serviceandhellip some say obsessed Those closest to you often say you are helpful Are a master at overcoming sales objections Value time with your family vs. commuting WE Work hard to serve admired brandsandhellip brands we love Arenandrsquo t afraid to be transparent and open Strive to be supportive and helpful to our team The Work You Do The Sales Brand Ambassador assists customers via phone and helps assess customers home improvement needs. You assist customers by scheduling appointments and or referring them to home-improvement contractors in their area. In addition you use your sales skills to offer appointment setting for additional services. You ensure each customer enjoys an amazing experience and wants to come back for more Part-time team members work up to 5 days a week up to 29 hours. Essential Duties and Responsibilities include the following. Other responsibilities may be assigned. Handles customer requests on behalf of VIPdesk Connect s client HomeAdvisor from home office via phone. Interacts with customers to provide information on submitting requests and home improvement contractor needs and information. Utilizes upselling and cross-selling techniques to increase customer experience and convert inquiries into firm referrals for client. Represents client in a professional courteous manner. Uses client programs proficiently to assist customer. Attends meetings and trainings as required to obtain new and pertinent information about the client and their products and services. Applies high-quality customer service guidelines while servicing customers. Applies client and VIPdesk Connect s policies as applicable whenever interacting with customers. Meets or exceeds all program metrics as outlined in training and manuals (e.g. attendance quality sales etc.). Other duties as assigned. System and Office Requirements to be provided by the Brand Ambassador Home Office - Home office is in a separate room that is noise free and has a door with locks. File cabinet or desk drawer with lock Cross-cut Shredder Machine Internet Access andndash minimum 2.5 Mbps download and .5 Mbps upload without packet loss or delay andndash DSL or Cable (dial up satellite and wireless connections are NOT permitted). Internet connection must be a wired connection to your computer (wireless not permitted). Ability to receive and send faxes. Sound card with speakers or USB speakers. Anti-Virus Software Anti-Spyware andamp Firewall - Current and regularly updated required. USB headset that meets VIPdesk Connect requirements. Home Office Computer Windows 10 (32-bit 64-bit) 2 GB RAM or higher Processor Speed - Dual Core Processor 2 GHz or higher. Windows 8 (32-bit 64-bit) 2 GB RAM or higher Processor Speed - Dual Core Processor 1.5 GHz or higher. Windows 7 (32-bit 64-bit) 1 GB RAM or higher Processor Speed - Single Processor 3 GHz or higher. Dual Core Processor 1.5 GHz or higher. Windows XP Vista and Macintosh are NOT supported VIPdesk Connect is proud to be an equal opportunity employer M F D V. This part time position is available in the following states AZ CO FL GA IL KY MD MI MO NV NJ NY NC OH OR PA SC TN TX UT VA and WI. Learn More