Call Center Customer Service Job Description Responsibilities Responds to requests and calls from customers related to client specific programs and products Identifies and responds to customer s needs based on designated procedures of account client Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance while on-rent including extensions directions vendor calls processing of credit card authorizations Tracks call related information of each call received for auditing and reporting purposes Provides feedback reports on call issues related to downtime and or training issues Escalates calls to supervisor when necessary and appropriate Maintains and updates customer information as necessary Provides support and assistance as needed Up-sells to customer upgrades as necessary May perform other client specific duties as necessary and required by program account. Other duties as assignedMinimum Education and Experience High School Diploma or GED required graduation from a college with an Associate s degree preferred Customer service experience Phone related customer service Sales experience Familiarity with Microsoft Windows Word and Excel applications Fluency in Spanish required for LAC agents (preferred) Other client specific requirements as necessary Knowledge Skills and Abilities Knowledge of product procedures Ability to use phone and computer systems Customer Service skills Strong interpersonal skills Excellent oral and written communication skills Strong listening comprehension skills Ability to stay composed and objective Patience empathetic Mental Acuity Conversational Confident Assertive Demonstrate a positive attitudeJoin the Leader in the Call Center Business Trusted by leading Fortune 500 and government agency clients our company is an innovator in outsourced Contact Management Solutions for both the Business-to-Business (B2B) and Business-to-Consumer (B2C) sectors. Our company offers a wide range of call center services designed to help create cultivate and maintain our customer s precious asset their customer relationships. Job Summary This position is responsible for providing exceptional customer service for in-bound customers. Representatives will be required to provide excellent customer service and technical assistance for leading consumer electronics companies. This position requires an individual who has demonstrated success in working independently (with minimal supervision) and working as a productive member of a team. Representatives will be required to have strong communication skills and the ability to establish strong customer rapport. Responsibilities include providing quality customer service while demonstrating the ability to accurately troubleshoot and diagnose customer questions and concerns. Customer inquiries will range from basic to complex technical issues. Providing resolution to these inquiries requires research and analysis of consumer products and services.Responsibilities Utilize various on-line tools including MSOffice (Word Excel) to research diagnose and resolve customer issues. Will utilize web-based applications to navigate through multiple on-line information resources. Troubleshooting problems understanding warranties and policies replacing products setting up service appointments and explaining repair procedures on products ranging from computers printers televisions Mp3 players and various other consumer electronics Will be responsible for accurately documenting customer records including essential information that was necessary to resolve the customer s concern. Ability to make independent decisions based on established guidelines Ability to effectively handle complex customer issues in an independent timely and efficient manner while maintaining quality standards for customer satisfaction Must be able to effectively diagnose a customer s issue by asking probing questions and demonstrating effective listening skills Must be able to prioritize work manage time effectively and work successfully in a fast paced multi-faceted environment Consistently demonstrate the ability to increase customer satisfaction results Ability to meet or exceed established performance goals Must be able to adhere to an assigned work schedule must be dependable and punctual Will acquire and retain multiple product range knowledge our company is growing and recruiting enthusiastic dedicated outgoing professionals who are interested in a rewarding career. We offer Benefits including Health Dental and Vision Life Insurance Short term long term disability 401k with a MATCH PTO paid holidays Tuition Reimbursement Paid Training a rewards program and much more For immediate consideration please send resume to storres(at)teemagroup.com or call 623 218 8035. Interviews are being set immediately
Category: Employment & Jobs
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