Shift Manager-Dancing Eagle Travel CenterCasa Blanca

Shift Manager-Dancing Eagle Travel CenterCasa Blanca

The Shift Manager will assist the Store Manager in operating retail to include store performance control of cash budget inventory security customer services and management of staff at our Casa Blanca (Dancing Eagle Travel Center) location. Apply online at www.lagunadevcorp.com and click on Careers Come play on our team Essential Duties & Responsibilities Focus on positive customer service satisfaction experience and ensure that employees provide customers with superior customer service through use of best practices and communication of the importance of superior customer service. Responsible for receipt inspection and verification of cost on equipment and or goods for quality quantity and comparing such items against appropriate ordering receiving documents with the ability to configure proper gross margins. Track analyze and take action to improve store performance by forecasting of weekly daily sales goals and meeting or exceeding established goals. Communicate sales goals department performance and sales opportunities to ensure positive results. Monitor product display accuracy and appearance to implement promotions ensuring presentation pricing and signage are properly displayed and presented according to established practices and plans and ordered in a manner to maintain in-stock conditions. Support Store Manager with development and direction in the execution of strategies to improve product placement and appearance. Ensure that compliance with all federal state local agency company policies and procedures are properly followed including security safety food handling and sanitation weights and measures refrigeration wage and hour etc. Build relationships and loyalty with guests through sincere and meaningful interactions (e.g. learn guests names and preferences connect with them individually and professionally smile make eye contact and verbally greet guests). Serves as a role model to store personnel. Make recommendation for hiring discipline coaching developing and retaining of store personnel including the completion of documentation. Assist in the training of store personnel Responsible for maintaining stock levels product freshness pricing accuracy and food safety in all departments. Ensure compliance of store personnel with policies and procedures. Assists customers and responds to customer s complaints or inquiries. Accurately completes daily reports and reviews daily close reports. Is responsible for accuracy and integrity of inventory. Responsible for daily bank deposits requisitioning change orders and ATM funds loading safe ATM etc. Plan prepare and post store personnel work schedules. Responsible for daily timecard edits and verifying the accuracy of hours worked. Direct supervision of all shifts. Responsible for merchandising the store according to company guidelines. Be a team player (e.g. work toward team goals and foster a collaborative and positive work environment put the team first assist coworkers treat all coworkers with kindness courtesy and respect never engage in negativity maintain openness to coaching learning and improving receptive to change and willingness to embrace challenges with team-spirit). Develop a thorough knowledge of services amenities surroundings (i.e. gift shop restaurants theater etc.) Identify areas for improvement and cost control by implementing action plans and procedures to address issues Forecast create schedule and monitor labor to be consistent with store sales productivity guidelines and wage budgets create action plan to address cost control issues. Ensure cashier accountability scanning accuracy and adherence to company security and cash control procedures. Monitor all vendors to ensure proper adherence to our standards Ensure store appearance is maintained to company standards Actively participates in LDC Management Capacity Program. Actively participate in a yearly Management Development Leadership Series (MDLS). Work under pressure maintain regular and punctual attendance including working odd or unusual hours weekends and holidays. Perform additional duties and responsibilities as necessary or assigned. Education & Experience High School Diploma or GED required 1-3 years of relevant work experience. Computer Equipment Software Machinery Proficient in basic computer skills (e.g. Word Excel PowerPoint Outlook). Proficient with basic office equipment (e.g. multi-line phone system computer copy fax machine). Must know how to use and operate symbol order machine. Must know how to use and operate Falcon Datalogic Machine. FISCAL System Essential Physical Requirements This job requires the ability to bend over hear kneel stand talk walk turn twist and repetitively use hands 50-100% of the time. The job requires the ability to push pull 1-50 lbs. carry lift 1-50 lbs. 51-100% of the time. The job requires the ability to crouch stoop reach overhead sit lift 1-50 lbs. slide transfer 1-50 lbs. 25-50% of the time. Essential Mental Demands The job requires the ability to problem solve organize plan make decisions interpret data write and read 51-100% of the time. Supervisory Responsibilities Recommend Hire promotion discipline and termination. Compensate train schedule apportion work among others direct (determining work techniques equipment materials) appraise productivity measure performance and plan budgets for work. Work Environment (inside outside) The job is performed indoors with exposure to load noises and occasion exposure to cold temperatures and confined areas. Other Requirements Applicant will be required to pass a pre-employment drug screening. Obtain and maintain Serv-Safe Certification.