Restaurant Sales Executive (NE) - Gaylord Palms Resort and Conve

Restaurant Sales Executive (NE) - Gaylord Palms Resort and Conve

Here s To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus extraordinary meetings and conventions. From guest rooms and meeting space to entertainment and dining all in a self-contained environment Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR you ll bring your warm smile genuine excitement and a consider it done spirit to work. In return you ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change Take the initiative. Enjoy the Rewards. The Gaylord Palms Resort & Convention Center located at 6000 West Osceola Parkway Kissimmee FL 34746 is currently hiring a Restaurant Sales Executive (NE). Responsibilities include Increases revenues for all property food and beverage outlets and lounges by managing and coordinating restaurant private events. Assists in the creation of private event Restaurant sales goals. Develops leads up-sell events and book restaurant private event functions. Works with clients and stakeholders within the parameters of established guidelines. Communicates client specifications to outlet managers and chefs to promote proper implementation of client specifications. Provides appropriate revenue and sales reports as required. Updates and maintain outlet web-site information. Follows up with clients after functions and network re-booking of any events for future business. Manages restaurant space and availability use according to established guidelines to promote room to space ratios and event profitability. Maintains and demonstrates strong knowledge of food beverage and general trends within the hospitality industry. Inspects assigned functions prior to event to verify they adhere to all client specifications. CANDIDATE PROFILE Education and Experience Required High school diploma or GED 3 years experience in the sales and marketing guest services front desk or related professional area. OR Bachelor s degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major 1 year experience in the sales and marketing guest services or related professional area. Preferred 4-year college degree previous experience in proactive lead generation in hospitality and sales discipline knowledge of property-specific business segments (e.g. group catering transient) knowledge the hospitality industry. CORE WORK ACTIVITIES Managing Restaurant Sales Activities Increases revenues for all property food and beverage outlets and lounges by managing and coordinating restaurant private events. Assists in the creation of private event Restaurant sales goals. Develops leads up-sell events and book restaurant private event functions. Works with clients and stakeholders within the parameters of established guidelines. Communicates client specifications to outlet managers and chefs to promote proper implementation of client specifications. Provides appropriate revenue and sales reports as required. Updates and maintains outlet web-site information. Follows up with clients after functions and network re-booking of any events for future business. Manages restaurant space and availability use according to established guidelines to promote room to space ratios and event profitability. Maintains and demonstrates strong knowledge of food beverage and general trends within the hospitality industry. Inspects assigned functions prior to event to verify they adhere to all client specifications. Building Successful Relationships Coordinates with out-of-market account leaders (e.g. Global Account Executives Senior Account Executives and Area Account Executives) to coordinate in-market pull through of business in order to grow account share. (e.g. visiting local offices reviewing solicitation list of opportunities reader board research etc.). Participates in community and hotel networking events (e.g. Rotary Clubs Chamber of Commerce etc). Visits neighborhood targets and local small business accounts and coordinates follow up efforts. Coordinates with Area Sales Leader to understand needs and priorities of stakeholder hotels to identify focus areas. Works collaboratively with the Large Group Core Group and Select Service and Extended Stay Group and Catering teams in the Sales Office Area Sales and Enterprise Sales teams to verify that sales efforts are coordinated complementary and not duplicative. Handles customer care issues and as necessary refers them to the appropriate owner. Supports the company s service and relationship strategy driving customer loyalty by delivering service excellence throughout each customer experience. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Performs other duties as assigned to meet business needs. Providing Exceptional Customer Service Accountable for customer loyalty and property s brand standards by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Provides excellent customer service consistent with the daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program event. Sets a positive example for guest relations. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the company. Handles guest complaints and disputes following the instant pacification procedures. To apply now go to s jobs.marriott.com marriott jobs 190015JW %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. FacebookTwitterLinkedInInstagram(at)lifeatmar riott on Snapchat. So we ask where will your journey take you Additional Location Orlando Florida Kissimmee Florida. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.