Here s To Your Journey with Marriott International is the world s largest hotel company with more brands more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So we ask where will your journey take you The Marriott International HQ located at 10400 Fernwood Road Bethesda MD 20817 is currently hiring a Senior Program Specialist - Support for Office Systems (SOS). Responsibilities include This position is part of the Support for Office Systems (SOS) team in the Law Department and supports tasks and projects that support the technology used by the department Work is varied and includes hardware and software support and database maintenance. This position provides assistance to Law Department users and additional resources to the Lead Technical Analysts on the team. Typical Responsibilities Printer maintenance and problem resolution User setup in all Law Department applications. Maintenance of the department s hardware and software inventory. Software and hardware installations Setup of audio visual equipment Running and maintenance of the department s eVault system in support of Litigation. Customer Relations Mans the SOS help line answering client s calls regarding their technology issues. Responds to clients in a timely manner and keeps clients informed of status of their issue Develop a strong client service relationship with the Law Department Communication & Collaboration Communicates with the SOS team and management to ensure proper escalation of an issue. Works closely with the SOS team keeping all informed of activities and issues Keeps manager informed and is willing to take direction from all members of the SOS team Answers the SOS Help line in a timely manner. Speak to customers and co-workers using clear appropriate and professional language. Updates the SOS Call Tracking database in a timely manner. Ensure that all calls taken are documented in their entirety. Physical Tasks Carry and install printer toner Carry laptops computers and monitors as needed Troubleshoot network cabling in offices. Keep technology storage rooms in order Quality Assurance Follows instructional documentation completely. Double checks database maintenance. Documentation Reporting Provide daily turnover to rest of the team and manager Maintains complete inventory of calls in the Call Tracking Database. Completes software and hardware audits on all Law Department clients Typical Knowledge and Experience At least 2 year college degree 4 year degree with concentration in information resources preferred At least 3 years of related work experience To apply now go to s jobs.marriott.com marriott jobs 190011EJ %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. FacebookTwitterLinkedInInstagram(at)lifeatmar riott on Snapchat. So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.
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