ICE Box Office Supervisor - Gaylord Palms Resort and Convention

ICE Box Office Supervisor - Gaylord Palms Resort and Convention

It s a powerful feeling to belong. It s that moment you feel truly and completely yourself. It s working with a team you call family. At Gaylord Hotels we know that when you feel at home you ll make our guests feel at home. And it s why so many of our STARS come for a job but stay for a career. If this sounds like the place for you join us. The Gaylord Palms Resort & Convention Center located at 6000 West Osceola Parkway Kissimmee FL and 34746 is currently hiring a ICE Box Office Supervisor Responsibilities include Oversee the theatre box office daily operation. Supervise and assist associates in the operations of a third party ticketing agency (e.g. Ticketmaster). When needed assist customers with technical or personal issues relating to ticketing and subscription. Implement theatre policy and offerings. Enter and retrieve information contained in databases using a keyboard mouse or trackball to update records files and reservations. Transmit information or documents using a computer mail or facsimile machine. Operate standard office equipment other than computers. Handle incoming and outgoing mail including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records reports documents etc. Compile copy sort and file records of office activities business transactions and other activities. Enter and locate work-related information using computers and or point of sale systems. Assist management in training scheduling evaluating counseling disciplining and motivating and coaching employees and serve as a role model and first point of contact of the Guarantee of Fair Treatment Open Door Policy process. Provide assistance to coworkers ensuring they understand their tasks. Follow all company and safety and security policies and procedures ensure uniform and personal appearances are clean and professional. Maintain confidentiality of proprietary information and protect company assets. Report accidents injuries and unsafe work conditions to manager. Acknowledge all customers according to company standards anticipate and address customers service needs assist individuals with disabilities and thank customers with genuine appreciation. Speak with others using clear and professional language answer telephones using appropriate etiquette. Prepare and review written documents accurately and completely read and visually verify information in a variety of formats. Comply with quality assurance expectations and standards. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of employees. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. To submit your application for this job please go to s marriott.taleo.net careersection 2 jobdetail.ftl job 16001DTS To search all jobs or learn more about careers with Gaylord Hotels www.marriott.com careers Gaylord Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.