Concierge- Seasonal 10.50hr- Gaylord Texan Resort and Conventio

It s a powerful feeling to belong. It s that moment you feel truly and completely yourself. It s working with a team you call family. At Gaylord Hotels we know that when you feel at home you ll make our guests feel at home. And it s why so many of our STARS come for a job but stay for a career. If this sounds like the place for you join us. The Gaylord Texan Resort & Convention Center located at 1501 Gaylord Trail Grapevine TX and 76051 is currently hiring a Concierge- Seasonal 10.50 hr Responsibilities include Respond to guest requests for special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather summarize and provide information to guests about the property and the surrounding area amenities including special events and activities. Answer record and process all guest calls messages requests questions or concerns. Contact appropriate individual or department (e.g. Bellperson Housekeeping) as necessary to resolve guest call request or problem. Review shift logs daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability service safety and well-being of guests. Report accidents injuries and unsafe work conditions to manager and complete safety training and certifications. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors. Hiring Events Thursday Sept 8th Sept 17th Sept 29th Oct 6th Oct 13th Oct 20th 1pm - 5pm. Thursday September 1st and September 22nd 3pm-7pm. Saturday September 17th 10am-2pm. To submit your application for this job please go to s marriott.taleo.net careersection 2 jobdetail.ftl job 16001AUQ To search all jobs or learn more about careers with Gaylord Hotels www.marriott.com careers Gaylord Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.

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