Guest Services Agent - Full Time Benefits - Gaylord Texan Resor

Here s To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus extraordinary meetings and conventions. From guest rooms and meeting space to entertainment and dining all in a self-contained environment Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR you ll bring your warm smile genuine excitement and a consider it done spirit to work. In return you ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change Take the initiative. Enjoy the Rewards.The Gaylord Texan Resort & Convention Center located at 1501 Gaylord Trail Grapevine TX 76051 is currently hiring a Guest Services Agent - Full Time Benefits. Guest Services Agent - Full Time Benefits Responsibilities include Process all guest check-ins check-outs room assignments and room change late check-out requests. Secure payment activate reissue room keys. Ensure rates match market codes document exceptions. Verify adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports contingency lists and credit card authorization reports. Supply guests with directions and information. Answer record and process all guest calls requests questions or concerns follow up to ensure each has been met to guests satisfaction. Arrange transportation for guests visitors. Count and secure bank at beginning and end of shift. Cash guests checks process all payment types vouchers paid-outs charges and provide change. Notify Security of any reports of theft. Follow company policies and procedures report accidents injuries and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak using clear and professional language answer telephones using appropriate etiquette. Develop and maintain positive working relationships support team to reach common goals listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. To apply now go to s jobs.marriott.com marriott jobs 190016XW %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media.FacebookTwitterLinkedInInstagram(at)lif eatmarriott on Snapchat So we ask where will your journey take you Additional Locations Lewisville Texas Southlake Texas Irving Texas Bedford Texas Arlington TexasMarriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.

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