FandB Operations Manager Los Angeles (In-Market OSR) - Marriott

FandB Operations Manager Los Angeles (In-Market OSR) - Marriott

Here s To Your Journey with Marriott International is the world s largest hotel company with more brands more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So we ask where will your journey take you The Marriott International HQ located at 10400 Fernwood Road Bethesda MD 20817 is currently hiring a F& B Operations Manager Los Angeles (In-Market OSR). Responsibilities include Members of the Operations Support Resources team will be deployed to temporary assignments of varying durations (based on specific hotel needs) as directed by CLS Leadership. This job is designed to fill the gaps in the operations of our hotels as identified by leadership. This job will require members of the team to travel extensively however relocation is not expected. The time in position requirement will follow the standard company policies. Performance will be evaluated after each assignment via an appraisal from the General Manager Department Head of the hotel where the assignment occurred. Management position responsible for daily operations in Restaurants Bars Food Outlets Room Service. Position assists with menu planning maintains sanitation standards assists servers and hosts on the floor during peak meal periods and supervises shifts for Restaurants Bars Food Outlets and Room Service. Accountable for supporting compliance with brand standards and legal obligations. Directs and motivates team to provide consistent high quality service. Provides clear communications and sets performance expectations for associates. Identifies training opportunities and plans a strategy to accomplish goals. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest and associate satisfaction and maximize financial performance of the F& B operation. CORE WORK ACTIVITIES Managing Food and Beverage Operations Activities associated with Restaurant Bar Lounge and other Food and Beverage Outlets Opens and closes restaurant bar or food and beverage outlet shifts. Supervises operations for all related areas in the absence of Director or Sr. Manager. Demonstrates self-confidence and enthusiasm. Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance. Adheres to and reinforces all standards policies and procedures (Core Deliverables SOPs LSOPs etc.). Attends and participates in all pertinent meetings (e.g. Daily Stand Up Staff Forecast Department and Intradepartmental). Comprehends budgets operating statements and payroll progress reports as needed to assist in financial management of the department. Manages day-to-day operations. Understands associate positions well enough to perform duties in associates absence. Assists with developing menus and promotions relevant to outlet concept and local market as necessary. Projects supply needs for the department Leading Food and Beverage Operations Teams in Day to Day Activities Holding Teams to High Work Standards and Modeling Those Standards Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example. Creates and nurtures a hotel environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Provides a learning atmosphere with a focus on continuous improvement. Provides excellent customer service to all associates. Manages to achieve or exceed budgeted goals. Responsible for daily and cumulative financial performance. Comprehends budgets operating statements and payroll progress reports as needed to assist in the financial management of department. Schedules service staff to forecast and service standards while maximizing profits. Assists team in developing lasting relationships with groups to retain business and increase growth. Uses beverage records to control liquor costs and manage the beverage perpetual inventory. Managing Day-to-Day Event Operations associated with Banquets Event Services and Event Technology on an as needed basis Ensures meeting and event rooms space are set according to event documentation (Banquet Event Orders resumes etc.) and customer requirements. Maintains attendance log for Banquet and Event Services associates. Maintains and enforces established sanitation levels. Acts as a liaison between Banquets Event Planning Event Delivery teams and the group contact throughout the event. Attends pre-event meetings as needed to understand group needs. Attends pre- and post-convention meetings as needed to understand group needs Attends pre-event meetings as needed to understand group needs. Communicates critical information to Banquet and Event Services Teams and any issues regarding food Assisting in Human Resource Activities Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills. Assists as needed in the interviewing and hiring of associate team members with the appropriate skills. Assists more senior managers in establishing guidelines so associates understand job expectations and parameters. Complies with all corporate accounting procedures. Performs additional duties departmental and or total hotel related as assigned and requested. Analyzes information and evaluating results to choose the best solution and solve problems. Ensures effective departmental communication and information systems through logs department meetings and hotel meetings. CANDIDATE PROFILE Education and Experience High school diploma or GED 4 years experience in the Food and Beverage Culinary or related professional area. 2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major 3 years experience in the food and beverage culinary or related professional area Technical Knowledge and Skills Demonstrated on the Job (preferred but not required upon entry) MICROS Running a shift scheduling Performance Manage PAF s Problem Solving (Guest complaints scheduling financial and logistics) Managing day to day operational performance some departmental financial management responsibility requiring Financial Literacy Hospitality Skills Certifications Earned on the Job (preferred but not required upon entry) Food Safety Certification Required One of the following National Registry of Food Service Professionals ServSafe Prometric CRFA-NFSTP (Canada only) TIPS BarArts Beverage Certification Menu Engineering Management Competencies Leadership Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others making a good first impression and representing Marriott in alignment with its values. Problem Solving and Decision Making - Identifying and understanding issues problems and opportunities obtaining and comparing information from different sources to draw conclusions develop and evaluate alternatives and solutions solve problems and choose a course of action. Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace. Managing Execution Driving for Results - Setting high standards of performance for self and or others assuming responsibility for work objectives initiating focusing and monitoring the efforts of self and or others toward the accomplishment goals proactively taking action and going beyond what is required Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Building Relationships Coworker Relationships - Interacting with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships. Generating Talent and Organizational Capability Food Production and Presentation - Knowledge of techniques and equipment for preparing and presenting food products (both plant and animal) for consumption including storage handling techniques and sanitation standards. Willingness to adhere to internal company standards. Bar - Knowledge of general bar operations including local and state liquor regulations liquor beer and wine brands inventory management for bar operations basic Mixology skills and knowledge preparation and presentation of drinks knowledge of Training in Intervention Procedures in the Service of Alcohol or equivalent programs to ensure fluency in safe service of alcohol. Food and Beverage Marketing - Knowledge of local and internal marketing efforts to drive revenue. Develops and executes marketing plans using relevant information as appropriate such as feedback gathered from customers. Finance Accounting Knowledge and understanding of financial knowledge controls inventory costs expenses and all cash handling procedures and policies. Mathematical Reasoning - The ability to add subtract multiply or divide quickly correctly and in a way that allows one to solve work-related issues. Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Writing - Communicating effectively in writing as appropriate for the needs of the audience. To apply now go to s jobs.marriott.com marriott jobs 190011ZI %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. FacebookTwitterLinkedInInstagram(at)lifeatmar riott on Snapchat. So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.