Description Responsible for the management of forward and reverse logistics operations. Coordinate receipt of in-bound import and domestic receipts and subsequent distribution to destinations that include customer distribution centers intermediary distribution hubs and customer sites. Interface with central order management function and regional sales and support personnel for flawless supply execution. Lead lean six sigma improvement projects in the logistics function driving continuous improvement. Direct lead and develop warehouse and logistics staff. Responsibilities Responsible for ensuring the accurate and timely tracking and delivery of Samsung networking equipment to support annual build plans and on-going customer requirements. Manage inventory control function maintaining daily inventory accuracy goals with continual improvement. Lead the reverse logistics function to include RMAs repair logistics and service part sales. Manage hardware RMA support in accordance with specific customer service contracts. Coordinate forward logistics to meet both repetitive product shipments and project based field deployment schedules. Ascertain industry logistics best practices to identify new and or unique programs to differentiate company in the marketplace and drive customer satisfaction. Ensure that service partners meet or exceed customer requirements for all logistics operations including service and repair. Drive the design development implementation and management of logistics solutions. Prepare and recommend operating and personnel budgets. Monitor spending adherence to budget. Root cause analysis and problem resolution for all logistics operations. Selects and hires employees. Trains and evaluates employees to enhance their performance development and work product. Addresses performance issues and makes recommendations for personnel actions. Monitor and correct the performance of logistics service providers 3PLs carriers and vendors driving improvements in performance. Implement and manage robust cycle counting system. Working with various parties including field support and customer service ensures support plans are in place to maintain long-term customer relationships. Execute disposition of aging obsolete defective and rework. Support engineering change control (ECN) and new product launch activities. Produce various periodic and ad hoc reports including customer order backlog receipts premium freight shipments and on-hand inventory. Develop ERP reporting to track key process indicators (KPI) and manage business processes. Produce forecasted logistics requirements based on sales forecast and business plan. Qualifications & Experience Bachelor s degree in business or industrial management from a four-year college. 4-8 years experience using an ERP system (SAP preferred) for all supply chain management functions. 4-8 years hands-on experience leading logistics activities for telecommunications or other high-tech industry. APICS CPIM certification a plus. Requirements Ability to develop and maintain excellent leadership skills including proactive employee co-worker and customer working relationships at all appropriate levels within and outside the company. Ability to provide clarification and understanding and to influence others in accepting and approving ideas and plans. Ability to manage plan organize assign schedule and prioritize multiple work assignments and projects as directed to achieve company objectives.
Category: Employment & Jobs
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