Customer Account Representative

CUSTOMER ACCOUNT REPRESENTATIVEJOB DESCRIPTIONCopy & paste the link down below You will be off on SUNDAYS & Get paid on Fridays s job-279519 JOB PURPOSE Manage rental accounts and meet company account management goals and expectations by collecting on currentand past due accounts while adhering to company standards policies and procedures. Positively impact customer growth and revenue through sales activities account management and providing total customer satisfaction. Accomplish these in a way that is consistent with the RAC mission statement.KEY RESPONSIBILITIES Account Management Maintain accurate records of customer account activity to include current and past due accounts Review past due accounts and communicate in person and via phone with the customers to promote timely payments Collect customer payments on a timely basis and meet daily weekly collection standards Complete customer service calls in a timely manner as assigned Follow all policies and procedures and adhere to all standardsDeliveries & Pick-ups Load unload truck or other vehicle per policy to safely protect coworker and merchandise Deliver merchandise to customer homes in Company provided vehicle as assigned Install and set up merchandise and instruct customers on proper use of merchandise Pick-up merchandise from customer homes as assigned Keep vehicles clean and properly maintained as assigned Complete customer service calls in a timely manner as assignedSales Greet and assist customers on the sales floor Obtain new rental orders on the sales floor and over the phone Complete rental agreements as required Prospect for new business by telemarketing and distributing print materialsOTHER RESPONSIBILITIES Showroom and Backroom areas Refurbish merchandise to like new condition Keep showroom clean and organized including vacuuming dusting and handling household cleaning materials Keep backroom and all store area neat clean and organized including cleaning restrooms and taking out trashJOB REQUIREMENTS Must be at least 19 years of age High school diploma or GED Friendly with exceptional communication skills Excellent customer service skills Valid state driver s license and good driving record Must be able to lift and move (push pull) heavy items and merchandise as needed Typically works 38-40 hours a week depending on business needsThis job description is not intended to be all-inclusive. Coworker may perform other related duties as assigned to meet the ongoing needs of the organization.



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