Director All-Inclusive Rooms and Guest Experiences &ndash Mexico

Director All-Inclusive Rooms and Guest Experiences &ndash Mexico

Here s To Your Journey with Marriott International is the world s largest hotel company with more brands more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So we ask where will your journey take you The Mexico Area Office located at Andres Bello 29 Mexico City Distrito Federal 11560 is currently hiring a Director All-Inclusive Rooms and Guest Experiences. Responsibilities include The Director of Rooms & Guest Experience is the CALA subject matter expert responsible for the creation and implementation of strategies related to identifying creating and implementing new and improved ways to deliver rooms operations and guest experience in the all-inclusive portfolio. Rooms operations includes Front Office Guest Services and Loyalty Housekeeping and Laundry Spa and Retail Recreation and Entertainment. The Director of Rooms & Guest Experience reports to the Senior Director Rooms Operations. He she maintains the relationship with the CALA all-inclusive leadership brand operations and other applicable above property discipline leads. He she is responsible for building deploying and maintaining processes related to all-inclusive strategies and projects. The Director of Rooms & Guest Experience will have expertise in managing larger business processes and projects setting priorities and measurable objectives monitoring and reporting on the process progress and results typically influencing work of cross-functional cross-brand and extended teams. SCOPE The Director Rooms & Guest Experience is responsible for franchised and managed hotels. The Director Rooms & Guest Experience is based in Mexico City Language Requirements High proficiency (speaking reading and writing) in English is required and Spanish preferred. Travel Requirements There is a requirement of 60% business travel CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major 4 years experience in the guest services front desk housekeeping sales and marketing management operations or related professional area. OR 4-year bachelor s degree in Business Administration Hotel and Restaurant Management or related major 2 years experience in the guest services front desk housekeeping sales and marketing management operations or related professional area. CORE WORK ACTIVITIES Rooms Strategy Loyalty and Guest Experience Design and develop operational set up of all-inclusive model and guest services areas (spa and leisure facilities laundry and back of house staff housing and facilities concierge and front of house areas public areas recreational areas) Partner with IT and Technology Partners to ensure that all guest services in entertainment and recreation are interfaced with the Property Management System to drive consistent and uninterrupted guest experiences Define Guest Service Strategies to drive consistent guest and member experiences Create room allocation process and implement upselling strategy to increase incremental revenues and enhance guest experiences Support the strategic review and planning process for new initiatives spanning multiple disciplines and brands in all-inclusive Partner with F& B to optimize restaurant and outlet capacity and work on strategies to limit wait times Identify opportunities to leverage existing Mobility applications and mobile initiatives to drive member and guest experiences in all-inclusive Set up all-inclusive strategy and evaluate data from Empower Guest Experience for all-inclusive resorts to review and enhance existing service processes Identify strategies to drive Marriott Bonvoy member experiences and new member enrollments in all-inclusive hotels Identify areas of opportunities and implementation of best practices to drive Elite member experiences Develop Shuttle service process around all-inclusive resort and transportation strategy to and from the airport or port Partner with F& B and IT to create and evaluate uncomplicated payment processes and evaluate and design all-inclusive wrist band process Provide Rooms discipline expertise to hotel management teams in all-inclusive hotels to successfully implement Rooms (Front office Housekeeping Guest Service and Loyalty Spa and Retail Entertainment and Recreation) initiatives and programs Review evaluate and create brand standards around Rooms Operations for all-inclusive Works closely with the Senior Director of Rooms above property operations team and global operations and brand team to align the all-inclusive business strategy with the overall global rooms and brand operational strategy Performs other duties as assigned to meet business needs Entertainment and Recreation Creation of a Guest Service and Entertainment strategy for all-inclusive incorporating and aligning with global rooms strategies Develop all-inclusive world class Spa strategy and or evaluate 3rd party partnership possibilities Manage maintain and review 3rd party contracts for entertainment companies Implement Health club strategies according to respective brand standards and or develop individual health club concept Set up and create operational and design standards processes and offerings around recreational areas such as pool water parks running paths outdoor sports areas Create recreational experiences packages to enhance overall all-inclusive guest experience Assist in design and set up of Kids clubs for applicable all-inclusive resorts Identify partners with Industry experts in Entertainment and Recreation and the all-inclusive business Partner with local tourist boards and recommend 3rd party excursion and tour partners Set Entertainment strategy for day and night activities catering for different generations in different areas at different times Planning Design and Optimization Responsible for building deploying and maintaining rooms operational processes related to all-inclusive strategies and projects Review and assess Room type classifications to ensure revenue optimization and create group check-in and experience strategy Liase with Design team to ensure guest experience touch points are pulled through in new and existing design projects Develop housekeeping operational guidelines and processes incorporating existing CALA housekeeping standard operating procedures for front and back of the house areas Review and implement music styling guidelines for public areas and outdoor areas Assess and provide guidelines on guest services offering and staffing models to Development and Finance teams Partner with Finance to ensure all-inclusive services offered are financially viable Develop and deploy key systems and processes around all-inclusive initiatives incentive programs operational troubleshooting and working effectively with property management teams Ensures that hotels within the all-inclusive portfolio comply with all-inclusive brand s standards and manage the audit review process Use Innovation to identify test and or pilot Rooms products programs concepts and services To apply now go to s jobs.marriott.com marriott jobs 19081021 %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. FacebookTwitterLinkedInInstagram(at)lifeatmar riott on Snapchat. So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.