Guest Service Agent Lead - Residence Inn Chicago DowntownLoop -

Here s To Your Journey with Residence Inn Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World at Residence Inn by Marriott.The Residence Inn Chicago Downtown Loop located at 11 South LaSalle Street Chicago IL 60603 is currently hiring a Guest Service Agent Lead. Guest Service Agent Lead Responsibilities include Organize and coordinate group check-in pre-registration procedures. Sell a room accommodation to guests without reservations. Anticipate sold-out situations identify how many rooms are over-committed obtain alternative accommodations for guests with reservations. Block rooms in the computer identify designated requirements. Perform duplicate reservation checks. Run and check daily reports contingency lists. Supply guests with directions and information. Answer record and process all guest requests questions or concerns follow up to ensure each has been met to guests satisfaction. Arrange transportation for guests visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash guests checks process all payment types vouchers paid-outs charges and provide change. Assist management in motivating and coaching employees serve as a departmental role model. Follow company policies and procedures report accidents injuries and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak using clear and professional language prepare review written documents accurately and completely answer telephones using appropriate etiquette. Develop and maintain positive working relationships support team to reach common goals. Ensure adherence to quality standards identify and recommend new ways to increase organizational efficiency productivity quality safety and or cost-savings. Stand sit or walk for an extended period of time. Enter and locate information using computers POS systems. Move lift carry push pull and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors. To apply now go to s marriott jobs 19106042 %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media.FacebookTwitterLinkedInInstagram(at)lif eatmarriott on Snapchat So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.



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