Mgr-Ops Rooms (HtlOps) - Renaissance Baltimore Harborplace Hotel

Mgr-Ops Rooms (HtlOps) - Renaissance Baltimore Harborplace Hotel

< a href s jobs.marriott.com marriott jobs 19101154 %3Flang en-us target _blank > < img src sirrat.com ps marriott renaissance.png > < a> < br> < br> < center> You were always one of those curious kids who opened every cabinet peeked behind every door and never ceased to ask why when given an explanation. Today you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood always looking to explore the places one wouldn t find in a travel guide. If this sounds like you you re in the right place. You ve got authentic style natural curiosity and a warm way with people. Renaissance is not just a place to spend the night it s a place to discover a place in the world with style like yours. That s why we re not just looking for anyone. We re looking for someone like you. < center> < br> < br> < b> The Renaissance Baltimore Harborplace Hotel < b> located at < b> 202 East Pratt Street Baltimore Maryland 21202< b> is currently hiring a < b> Mgr-Ops Rooms (HtlOps)< b> < br> < br> < b> Mgr-Ops Rooms (HtlOps) < b> Assists in managing the execution of all operations in the rooms area departments (e.g. Front Office Engineering Maintenance Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance withstandards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience High school diploma or GED 4 years experience in the guest services front desk housekeeping or related professional area.OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the guest services front desk housekeeping or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team Verifies that goals are being translated to the team as they relate to guest tracking and productivity. Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service. Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. Verifies that the team has the capabilities to meet expectations. Leads by example demonstrating self-confidence energy and enthusiasm. Assists employees in understanding guests ever-changing needs and expectations and exceeding them. Managing Property Rooms Operations Function(s) Assists in managing the execution of all operations in the rooms area departments (e.g. Front Office Engineering Maintenance Housekeeping). Follows property specific second effort and recovery plan. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms comment cards and guest letters. Takes proactive approaches when dealing with employee concerns. Extends professionalism and courtesy to employees at all times. Communicates updates all goals and results with employees. Meets semiannually with staff on a one-to-one basis. Assists teaches the team scheduling against guest and hours occupied room goals. Performs hourly job functions as needed. Performs other duties as assigned to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience Provides excellent customer service by being readily available approachable for all guests. Strives to continually improve guest and employee satisfaction. Takes proactive approaches when dealing with guest concerns. Extends professionalism and courtesy to guests at all times. Responds timely to customer service department request. Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). Verifies that a viable key control program is in place. Reviews financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Strives to maximize the financial performance of the department. Conducting Human Resources Activities Interviews and assists in making hiring decisions. Receives hiring recommendations from team supervisors. Verifies that orientations for new team members are thorough and completed in a timely fashion. < br> < br> To submit your application for this job please go to To submit your application for this job please go to < a href s jobs.marriott.com marriott jobs 19101154 %3Flang en-us rel nofollow > < b> s jobs.marriott.com marriott jobs 19101154 %3Flang en-us< b> < a> < br> < br> Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.