The IT Help Desk Analyst responds to trouble tickets and telephone requests for technical support on a team of 6. Other duties include installing and removing software from computer systems diagnosing and repairing technical issues. There is some documentation and tracking of issues in a CRM tool. As the first line of response the Help Desk Analyst will provide first contact resolution whenever possible and will escalate incidents to other IT teams if needed.Visit here for full job summary and instant apply s www.ostechnical.com jobs
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