SrMgr-Events-Caterin g - Gaylord Opryland Resort and Convention

SrMgr-Events-Caterin g - Gaylord Opryland Resort and Convention

Here s To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus extraordinary meetings and conventions. From guest rooms and meeting space to entertainment and dining all in a self-contained environment Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR you ll bring your warm smile genuine excitement and a consider it done spirit to work. In return you ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change Take the initiative. Enjoy the Rewards.The Gaylord Opryland Resort & Convention Center located at 2800 Opryland Drive Nashville Tennessee 37214 is currently hiring a SrMgr-Events-Catering Responsibilities include Assists the Assistant Director of Catering by providing support to the operation of the catering department. Manages and coordinates catering activities and services to ensure the smooth execution of all conventions functions and events requiring food and beverage services. Handles more complex groups high touch groups and ongoing projects. CANDIDATE PROFILE Education and Experience High school diploma or GED 4 years experience in the event management food and beverage or related professional area. OR Bachelor s degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the event management food and beverage or related professional area. CORE WORK ACTIVITIES Managing Conference Operations Projects supply needs for the department (e.g. china glass silver buffet presentations props). Applies knowledge of all laws as they relate to an event. Understands the impact of banquet operations on the overall success of a conference event and manages activities to maximize customer satisfaction. Adheres to and reinforces all standards policies and procedures. Maintains established sanitation levels. Manages departmental inventories and maintains equipment. Schedules banquet service staff to forecast and service standards while maximizing profits. Assists team in developing lasting relationships with groups to retain business and increase growth. Manages department controllable expenses to achieve or exceed budgeted goals. Verifies that all banquet event orders (BEO s) are developed and distributed according to established guidelines. Participating in and Leading Conference Teams Sets goals and delegates tasks to improve staff performance. Applies knowledge of food and wine pairings and current trends in cuisine. Acts as a liaison to the kitchen staff. Leads shifts and actively participates in the servicing of conference events. Promoting and Providing Exceptional Customer Service Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Ensures employees understand expectations and parameters. Strives to improve service performance. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Reviews comment cards and guest satisfaction results with employees. Conducting Human Resources Activities Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. Observes service behaviors of employees and provides feedback to individuals. Monitors progress and leads discussion with staff each period. Participates in the development and implementation of corrective action plans. Attends and participates in all pertinent meetings. To apply now go to s jobs.marriott.com marriott jobs 19146021 %3Flang en-us Additional Location - Brentwood Tennessee Goodlettsville Tennessee Hendersonville Tennessee Murfreesboro Tennessee Smyrna Tennessee Franklin Tennessee Columbia Tennessee Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media.FacebookTwitterLinkedInInstagram(at)lif eatmarriott on Snapchat So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.