Here s To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard you ll ensure guests have a smooth productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott. The Courtyard San Francisco Downtown located at 299 Second Street San Francisco California 94105 is currently hiring a Event Manager Responsibilities include Responsible for preparing all event documentation and coordinates with Sales property departments and customer to ensure consistent high level service throughout pre-event event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience High school diploma or GED experienced (1 2 years of experience) in the event management or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations Ensures that events progress seamlessly by following established procedures collaborating with other employees and ensuring accuracy. Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. Adheres to all standards policies and procedures. Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. Manages group room blocks and meeting space for average to large-sized assigned groups. Identifies operational challenges associated with his her group and determines how to best work with the property staff and customer to solve these challenges and or develop alternative solutions. Uses his her judgment to integrate current trends in event management and event design. Acts as liaison between field sales person and customer throughout the event process (pre-event event post-event). Participates in customer site inspections and assists with the sales process as necessary. Performs other duties as assigned to meet business needs. Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner s experience. Ensuring and Providing Exceptional Customer Service Delivers excellent customer service throughout the customer experience and encourages the same from other employees. Empowers employees to provide excellent customer service. Sets a positive example for guest relations. Coordinates and communicates event details both verbally and in writing to the customer and property operations. Makes presence known to customer at all times during this process. Oversees his her customer experiences from file turnover through the post event phase until turnover back to sales. Follows up with customer post-event. Responds to and handles guest problems and complaints. Uses personal judgment and expertise to enhance the customer experience. Stays available to solve problems and or suggest alternatives to previous arrangements. Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Interacts with guests to obtain feedback on product quality and service levels. Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams Conducts formal pre- and post-event meetings as required to review communicate group needs and feedback. Leads formal pre-event and post-event meetings for average to large-sized assigned groups. Facilitates various meetings as he she perceives necessary (Banquet Event Order meeting block review etc). Supporting and Coordinating with the Sales and Marketing Function Assists in the sales process and revenue forecasting for customer groups. Up-sells products and services throughout the event process. Forecasts group sleeping rooms and event revenue (catering and audio visual) for his her groups. Conducting Human Resources Activities Reviews comment cards and guest satisfaction results with employees. Observes service behaviors of employees and provides feedback to individuals and or managers. Assists in the development and implementation of corrective action plans. Take initiative to use his her experience to improve service performance according to his her evaluation of the issue and resolution. Works with the property staff and customers to address operational challenges associated with his her group. Performs other duties as assigned to meet business needs. MANAGEMENT COMPTENCIES Leadership Adaptability- Maintains performance level under pressure or when experiencing changes or challenges in the workplace. Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Problem Solving and Decision Making- Identifies and understands issues problems and opportunities obtains and compares information from different sources to draw conclusions develop and evaluate alternatives and solutions solve problems and choose a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams- Actively participates as a member of a team to move the team toward the completion of goals. Driving for Results- Sets high standards of performance for self and or others assumes responsibility for work objectives initiates focuses and monitors the efforts of self and or others toward the accomplishment goals proactively takes action and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and or others prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships- Interacts with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company s service standards. Global Mindset - Supports employees and business partners with diverse styles abilities motivations and or cultural perspectives utilizes differences to drive innovation engagement and enhance business results and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and or support the goals of an organizational unit. Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and or others. Business Acumen- Understands and utilizes business information to manage everyday operations. Technical Acumen- Understands and utilizes professional skills and knowledge in a specific functional area to conduct. oEvent Planning- The ability to connect with customers detail events upsell products and services manage multiple customers at a given time be detailed orientated understand and have a working knowledge of catering and event management systems. oEvent Services- Have a working knowledge of standards and procedures for proper meeting room and table set-ups various meeting room and table configurations and the set-up of staging and dance flooring. Basic Competencies- Fundamental competencies required for accomplishing basic work activities. oBasic Computer Skills- Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.). oMathematical Reasoning- Demonstrates ability to add subtract multiply or divide quickly correctly and in a way that allows one to solve work-related issues. oOral Comprehension- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. oReading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. oWriting - Communicates effectively in writing as appropriate for the needs of the audience. To apply now go to s jobs.marriott.com marriott jobs 19166482 %3Flang en-us - Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. FacebookTwitterLinkedInInstagram(at)lifeatmar riott on Snapchat So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal state and local law.
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