< font size 6> Mgr-Spa < font> < br> < br> < a href s jobs.marriott.com marriott jobs 19162055 %3Flang en-us target _blank > < img src sirrat.com ps marriott ritz.png > < a> < br> < br> < i> At more than 80 award-winning properties worldwide The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them. As the premier worldwide provider of luxury experiences we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. < i> < br> < br> < b> The Ritz-Carlton Bacara Santa Barbara < b> located at < b> 8301 Hollister Avenue Santa Barbara California 93117< b> currently has the following opportunity < br> < br> < b> Manager Spa (19162055) < b> Position has responsibility for supervising and coordinating activities of employees delivering spa services including salon skin care program coordination reservations reception desk massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.CANDIDATE PROFILE Education and Experience High school diploma or GED 2 years experience in the spa guest services or related professional area.CORE WORK ACTIVITIESSupporting Management of Spa Operations and Budgets Assumes the responsibilities of the Spa Director in his her absence. Ensures all employees have the proper supplies equipment and uniforms. Comprehends budgets operating statements and payroll progress reports as needed to assist in the financial management of department. Manages supplies and equipment inventories within budget. Maintains cleanliness of spa and related areas and equipment. Understands the impact of department s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.Ensuring and Delivering Exceptional Customer Service Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement. Strives to improve service performance.Conducting Human Resources Activities Solicits employee feedback utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns. Ensures employees understand expectations and parameters. Brings issues to the attention of the department manager and Human Resources as necessary. Observes service behaviors of employees and providing feedback to individuals. Participates in employee progressive discipline procedures. Participates in an on-going employee recognition program. Reviews comment cards and guest satisfaction results with employees. Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. Supervises on-going training initiatives and conducting training when appropriate. Establishes and maintains open collaborative relationships with employees and ensuring employees do the same within the team. Celebrates successes and publicly recognizes the contributions of team members. Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Assists the Spa Director in managing the day-to-day operations of the spa as necessary. < br> < br> We invite you to learn more about this position and apply at < a href s jobs.marriott.com marriott jobs 19162055 %3Flang en-us rel nofollow > < b> s jobs.marriott.com marriott jobs 19162055 %3Flang en-us< b> < a> < b> < br> < br> Connect with us on social media to keep up to date on The Ritz-Carlton news learn more about our culture and engage with the Careers team on Facebook.< br> < br> < b> < a href www.facebook.com marriottjobsandcareers rel nofollow > Marriott Careers on Facebook< a> < b> < br> < br> < b> < a href www.linkedin.com company ritz-carlton rel nofollow > The Ritz Carlton on LinkedIn< a> < b> < br> < br> < b> < i> Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality. < i> < b> < br> < br> < font size 2> The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws. < font size> < br> < br> < br> - < br> < br> < a href s jobs.marriott.com marriott jobs 19162055 %3Flang en-us target _blank > < img src s scontent-sit4-1.xx.fbcdn.net v t1.0-9 19748903_483026398710466_3281638139900867729_ n.jpg oh 0f56ee982de50128dc35a613628ea7bf& oe 59CA5254 > < a>
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